Two-Brain Coaching: The Second-Degree Course With Josh Martin

Two-Brain Coaching: The Second-Degree Course With Josh Martin

Greg: 00:02 – Hey everyone, it’s Greg Strauch of Two-Brain Media, and on this week’s episode I talked to Josh Martin. Josh Martin is a mentor within Two-Brain but has created an amazing product and service for everyone out there that isn’t just within Two-Brain and that is Two-Brain Coaching. On this week’s episode we talk about methods versus principles. We talk about the different variables a coach is facing and has to manage when they’re coaching either one on one or a group class and different styles of it. We also talk about what is available right now for any gym owner or any coach out there that wants to jump into this training for Two-Brain Coaching. And we talk about the benefits. We need to talk about the benefits not only of the gym owner, the coach, but really what can be protected by going through this certification. Subscribe Two-Brain Radio to hear the very best ideas, tips and topics to move you and your business closer to wealth. Two-Brain Radio is brought to you by Two-Brain Business. We make gyms profitable. We’re going to bring you the very best tips, tactics interviews in the business world each week. To find out how we can help you create your Perfect Day, book a free call with a mentor at twobrainbusiness.com.

Chris: 01:13 – What makes a good gym website? The answer to that question keeps changing. Five years ago I would’ve said that you need this rotating banner image. Three years ago I would’ve said you have to have one splash page highlighting the benefits of your service. That’s true. The problem is that the benefits of your service change by the client you’re trying to target and so you need to be able to adapt. You need to be able to add your own landing pages. Your main cover page should reflect what your most important clients want. That’s going to be different from what my most important clients want. So a website that’s based on a template with the same kind of rotating image is not going to work anymore. I use For Time Design for the twobrainbusiness.com and Catalyst gym websites because those are the most important websites I own. I want responsive design that’s going to work well on mobile. About 60% of your clients are going to come through mobile and more in the future. I want a responsive designer, which means I can contact them to make changes and I want to know how to change my own oil. I want to know how to get in there and add my own posts. I talk a lot about content marketing and that means I have to know the medium through which I’m delivering my content. Using For Time Design has been my choice now for about three years because Theresa and her team are super responsive. She can answer questions for me, she can show me how to do it myself if I want to or she can do it for me if I don’t have time. She’s created a big series of videos for Two-Brain clients in our Incubator and Growth stages to watch so that they can do stuff like build landing pages themselves. A lot of website companies try to pull the curtain in front of their knowledge. They try to hold a lot of stuff secret so that they can charge you to do the basic things. Just like in car maintenance, changing your oil, rotating your tires. If you want to do that stuff, awesome. If you don’t have time to do that stuff, take it to the garage. Theresa at For Time Design gives you both options and she’ll even teach you how to do it yourself if you want to. I use fortimedesign.com that’s what’s made them an official Two-Brain partner is our firm belief in their commitment to helping first and a strong sense of service value.

Greg: 03:27 – All right, I’m on another amazing episode of Two-Brain Radio with Josh Martin. He is an amazing mentor. On top of that, he’s created a very, I mean amazing program but really unique program that I think a lot of gym owners can benefit from. And you guys have heard about this before of the Two-Brain Coaching. So I love having him back on here because he’s got more and more stuff for you guys. So Josh, welcome.

Josh: 03:51 – Thanks Greg. It is a pleasure to be here as always. I’m glad that you invited me back.

Greg: 03:57 – Happy to. So let’s kinda dig into this and before we jump into, hey, here’s the new services that that Two-Brain Coaching offers and the other stuff within Two-Brain Coaching, let’s kind of dive into a few different things and when it comes to our principles and methods of how we go about coaching. It seems like a lot of us are very heavy on the methods compared to like principles of coaching. So more of like, how do we do things. And can we dive into that a little bit? What’s the reasons why we dive so much more into the method compared to the principles of coaching?

Josh: 04:43 – Well, I’m so glad that you want to start with this, man. It’s a topic that really formed the foundation for, you know, building Two-Brain Coaching. And you know, there is a stark difference between methods and principles. And I’ll quickly, you know, give you my definition between these two. So, methods are something that—how you do something with a client. So I’ll give you an example. Most of the people that are probably listening to this are CrossFit gym owners. CrossFit is a methodology. Some of you guys within your CrossFit gym, maybe you follow something like the Conjugate Method, that is also a methodology. Similarly, kettlebell training, Olympic weightlifting, gymnastics training, sprinting. All of these things are methods. So that is how you train a client. And I think that the reason that methods are so popular and people gravitate to them so much so is that you can put a label and a brand and kind of a culture around a method.

Josh: 05:53 – But a principle is something that is always going to stand the test of time. And this is why within Two-Brain Coaching, we kind of say that we are method agnostic. So the goal is not to teach you that this is the one way that you can get your clients to their goals. Really the goal is to teach principles that allow you, the coach, to effectively apply any method and methodology of your choosing to help your clients achieve their goals. You know, so I’ll give you a for instance. Some universal principles that I think that we can all agree on with regards to coaching is that clients should be assessed before any training takes place. Nutrition is going to be a vital component to getting somebody the results that they desire, and recovery. That’s something that is an often overlooked aspect of, you know, getting somebody to their healthiest or fittest state. Does that kind of lay the groundwork for what we mean when we talk about principles versus methods?

Greg: 06:57 – I think so. And I think, I mean, those are three very big truths within the fitness or exercise realm or just performance-based. All of those things are definitely things that need to be accomplished. I completely understand the difference between those methods and principles, and working with a methodology compared to working on the principles. What would you say the principles of Two-Brain Coaching are that you work with clients through?

Josh: 07:26 – Yeah, so there’s five of them and we really go break them down into extreme detail on the twobraincoaching.com website. But I’ll just give you the CliffsNotes version right now. So principle number one is we want you to enjoy the process. So we believe that, you know, if you’re a coach or really anything that you’re doing in life, you deserve to enjoy what you do. But in this case we’re talking about coaching fitness. So principle number one is that you need to enjoy the process. And the way that we kind of take people through getting to that enjoyment of the process is by focusing on three things: focus, effort and time. And I won’t define those further, but that’s part of principle number one. Number two is where we get into, like I mentioned earlier, you know, a universal principle that we can all agree on is assessing a client.

Josh: 08:19 – But principle number two within Two-Brain Coaching just goes a little bit further. And so we’re going to say that it is you should learn, design, deliver and refine. So you should learn about your clients. So learn is listen, empathize, ask questions, reflect, and then give them next steps. Design is where you’re actually, you know, writing out a training plan for them after you’ve established some baseline metrics. Delivery of your actual service is it can be done in person or digitally. If we’re doing it in person, are you going to do it one on one or in a group? And then finally refined is, you know, if you’re a member of the Two-Brain family, you would kind of recognize this as, you know, goal-setting sessions or athlete check-ins. You know, every 90 days or some gyms, maybe they do it every 60 days.

Josh: 09:10 – So principle two is learn, design, deliver and refine. Number three is we want you to sleep, eat, move and manage. And what we mean by manage is your stress. So within each of those, we want you to do them often and we want you to do them well. So we want you to sleep often and sleep well, move often and move well. So on and so forth. Principle number four is empower through education. So in Two-Brain Coaching, we’re actually gonna do this in two distinct ways. We’re going to deliver depth and breadth. So we might do a deep dive into a topic, and then we’re also going to teach you a lot of different topics. So we’re going to expand the breadth of your knowledge. So number four is in power through education. And then number five, this is without a doubt my favorite principle as a matter of fact, we just had some shirts printed up with this on it. And that is that everything is everything. And so this one is something I remember kind of putting the pieces together on several years ago. When you’ve been coaching long enough, you really begin to understand that variables of a client’s life that really don’t seem to have any relation to one another, not only do they relate very closely to what the client is going to achieve or not achieve, but they really kind of help inform you on the decisions that you make as a coach because you realize that everything is interconnected. So everything is everything is is where you truly start to see the interconnectedness of everything under the umbrella of coaching a client. So it’s not about movement, it’s not about nutrition or psychology, handshakes and high fives. It’s not even about having fun and achieving goals. It’s about all of that stuff all the time. So that fifth and final principle of ours at Two-Brain Coaching is everything is everything.

Greg: 11:26 – I love it. I feel like those five principles, I mean you’re teaching people more than just becoming a coach. You are teaching them more of principles that are life principles really, that throughout this process—now of course you take it, it sounds like and put it into a micro standpoint of coaching. But from a macro standpoint, all of these things are definitely lessons or principles that people can follow outside of just coaching.

Josh: 11:54 – Exactly. You know, I think that’s a great point to make, Greg, is that yes, we are applying it in the coaching sense. So like in our course when you actually get into it, yeah, we do talk about anatomy and physiology and the psychology of physical activity and group interactions in the fitness space. But universally, if you were to zoom out even further, you know, this is something that, you know, everybody can utilize in whatever avenue of life that they’re in.

Greg: 12:24 – Now, as a coach, we are managing, I mean many different variables, right? If somebody comes in late, if we’re going through the class structure and maybe we had a morning class that said, hey, we went over and it wasn’t structured as much as it should be. But really there’s two variables that we need to seem to manage as a coach overall. What are those two variables?

Josh: 12:53 – So there are so many moving parts when it comes to running a really, really good session, delivering the best hour of the day to your clients. But it boils down to two different things. Number one, you’re managing the lesson. So what is the actual work that is inside the session that you are taking your client or clients through? And then the second variable is that audience, you know, and for each of those there’s two options. On the lesson front, you can either have a fixed lesson. So a great example of this is your on-ramp curriculum or your foundations or fundamentals. So a lot of CrossFit gyms instead of, you know, throwing people into the group training and saying, hey, hope you know how to swim, you know, we’ll take them through an on-ramp process. So we’re going to meet them where they are and teach them the things that they need to know to feel comfortable and competent when they do get into the group.

Josh: 13:52 – So this is a session template or a lesson plan that is really not going to change from one client to the next. And so this is what we would call a fixed lesson. A variable lesson would be that you, the coach, are writing a whole training session that is client dependent. So you’re writing it specifically for them or specifically for a particular audience. So you can have a fixed lesson plan or a variable lesson plan, and then the audience is going to be that second variable that you have to manage. So as a beginning coach, I don’t want you to have to worry about 12 different people. I want you to be really good at achieving results for one client. So you can have a fixed audience of one or if you offer group fitness classes, you know, I know we’re using CrossFit, but it could be any, it could be Zumba, it could be pilates, some sort of boot camp or HIIT class, but your audience can be that fixed audience of one or a fixed audience of what I like to say in the course is more than one. So as soon as you have two people, it becomes a completely different ball game than just focusing on one, because now your attention is spread. I would say probably in most CrossFit gyms, you know, you’re going to have anywhere from eight to 12 people. I actually took a poll of a couple of hundred gym owners earlier this year to ask them what their average group class size is. And the vast majority of people said about 10 to 12 people was their average class size.

Greg: 15:31 – Well, and it’s funny that you bring this up because I mean, on this podcast, I’m always trying to be fully transparent. I’m always trying to say exactly what’s going on and never give anybody kind of BS or say, hey, I do this when I really don’t or anything. I would never do that. I wanna make sure that people understand that. But with the way you’re bringing it to my attention, like I’m even currently, we are training coaches to be coaches, but we’re doing it completely backwards. And it sounds like the way what you’re saying is kind of like the scalability, or really like how CrossFit brings up we gotta have consistency. So the first movement has to look like the hundredth movement before we can start adding intensity to it.

Josh: 16:14 – Absolutely.

Greg: 16:15 – And that’s what it kinda sounds like to me of what you’re saying, which like for me, we train coaches to start group coaching and coaching group classes and I can see how that could be completely wrong, even. I would even go as far as that, because with what you’re saying here, it’s, hey, why don’t we take on one person, a very fixed lesson plan, so for me that would probably be my on-ramp and it’s only one person. And then from there, slowly building up and building up, like you say, to kind of build up over time and get that coach more aware because if I turn around and throw somebody into a 12-person class, really am I even doing a service that is what we at CFUE say is amazing and above that even to 12 people, if it’s a brand new coach that hasn’t even worked with one person and doing a great job with the experience for that one person?

Josh: 17:12 – Yeah, man, you’re exactly right. And, you know, this is definitely not the way that we always trained our coaches, you know, back in the day either. I can remember the first time that I at my particular gym had to bring somebody on to start taking over some of the coaching that I was doing as we were growing. It was a necessity and, you know, yeah, we just kind of, for lack of a better term, threw people in, you know, to the fire, so to speak. And you quickly figure out that that doesn’t work. And then you say, OK, first we’re gonna, you know, have you shadow and you’re gonna shadow some arbitrary amount of hours before I feel like that you are completely competent as a coach and at my level. And then we’re gonna, you know, throw you back to all the wolves.

Josh: 17:59 – And you know, of course over the years it’s been refined, but I’m a firm believer that you are really setting your coach up either to not optimize their development or really just kind of stunt their development as a coach. The goal, just like you have for a client whenever they first join your gym, is the same as you should have for a new coach that is going to be joining your staff. The goal is to build confidence over time. And the only way that you do that is by layering on complexity over time. So you don’t want to throw them into you know, a situation where they’re not only dealing with a variable lesson and a variable audience, you want to start with the simplest approach possible. Teach them this one thing to this one person. They build confidence, they feel competent, they know that what they’re doing is right because they can see that one client in front of them getting results and getting better.

Josh: 18:59 – If you just throw them to the wolves and say, OK, well they’ve shadowed, now we’re going to put you in front, you know, on basically what I like to call the stage, as you’re coaching in front of a group, you’re on the stage, 10 or 12 people, you’re, I mean, you’re really putting basically the fate of those 10 or 12 people on that one coach. And I just no longer think that that is the right approach anymore because I’ve seen it so many times, and this is a much better way, and you know, from a left-brain logical standpoint, it just makes sense, man.

Greg: 19:38 – Josh, I am gonna let you know, I have to basically—all the time I’ve invested into my advanced theory course and my internship process is now going to basically be thrown out the window and rewrite all of it because, and all the time and effort and money that’s gone into it because, for me, I believe in this 100%. It makes complete sense. Especially, I mean, if you’re a CrossFit gym owner, you totally understand. Making sure that first squat is correct and then making sure can they do it again even without increasing that intensity yet. Or I mean complex, being more complex and having more variability in it. So, uh, thank you. Not thank you, but thank you; I’m going to have to go back and redo all of this.

Josh: 20:24 – Or you could just sign up for Two-Brain Coaching, man.

Greg: 20:28 – Exactly. Which actually right after this break we’re going to get back with Josh and we’re going to talk about what are the current available things that we can do at Two-Brain Coaching to level up your staff or someone new coming on. So we’ll be back with Josh right after this.

Chris: 20:42 – Hey guys, it’s Chris Cooper. If you’ve ever run out of money, you know that it affects every single corner of your life, all of your relationships, your business, even your self-worth. And so when I found a mentor in 2009, I said, I want to share this gift with everyone. Since then, I’ve been building and refining and improving a mentorship practice that we now call Two-Brain Business. We break our mentorship into several stages. The first stage is the Incubator, which is a 12-week sprint to get your foundation built, to get you started on retention and employee programs and finding the best staff, putting them in the best roles, training them up to be successful, and then recruiting more clients. It’s an amazing program. It is the culmination of over a decade of work. It’s also the sum of best practices from over 800 gyms around the world. These aren’t just my ideas anymore. What we do is track with data what’s working for whom and when, and we test new ideas against that data to say, is this actually better? Then when ideas have proven themselves conclusively, then we put it in our Incubator or Growth or Tinker programs. I just wrote “Founder, Farmer, Tinker, Thief” to define who should be doing what in what stage of entrepreneurship. But no matter where you are, the Incubator is your first 12-week sprint to get as far as possible in your business. We’re a mentorship practice for one reason: Mentorship is what works. We work with gym owners for one reason: Because you have the potential to change the world with us, and I hope you do.

Greg: 22:11 – All right, we are back. So Josh, let’s talk about this. What are the things that are available right now, and we’ve had you on before, we’ve talked about that First Degree of someone coming in and we can talk about that real quick, but then also moving forward, what are those other things?

Josh: 22:30 – Yeah, so we’ve actually got a couple of options right now and I hope I have permission to let the cat out of the bag on this. If not, then maybe I’ll get in trouble, but I doubt it. But so essentially if you’re a current Two-Brain client in the Growth stage right now, you are actually going to be gifted a brand-new master class for training coaches. This is something that I’m putting together for all of our Two-Brain clients. And it would best be described as here’s how you do it, now go and do it for your coaches option. So we’re gonna provide you with the blueprint. We’re going to say this is how you find, hire and train your staff. This is how to build meaningful careers for them. We’re gonna give you the templates, all this kind of stuff. And then basically you are responsible for putting these things into practice. So we’re going to teach you how to do it and then you’re going to do it. So that’s option number one. That’s going to be out very, very soon for current Growth clients. They’re going to have free access to that. So that’s pretty awesome.

Greg: 23:36 – It’s pretty awesome. Now, but what happens if you’re like me, I don’t have time to do that. I don’t have time to turn around and build everything out, possibly. And I really need something that’s more of a done-for-me version, so I can really maximize my EHR, my effective hourly rate.

Josh: 23:56 – Yeah. Greg, it’s funny because that’s exactly, you know, the itch that I had to scratch for myself is that I wanted something that I could implement, put into place and have a done-for-you option. And so that’s actually what is available through TwoBraincoaching.com right now. It’s a piece of cake. You go to the website, check it out, sign them up, and they are guided from the moment that they sign up until the point that it is time for them to basically show their stuff off for you and coach for you. And yes, there is shadowing broken down. There is homework. They’re going to be turning things in. They’re going to have assignments. There is a lot of work that they’re going to be doing behind the scenes and in your gym, but you are not going to have to be there to micromanage.

Josh: 24:47 – Now, I do realize that some owners don’t want to be completely hands off. They want to know, hey, what are my coaches learning? I want to make sure that, number one, that it’s valuable. And probably most importantly that it aligns with their vision and what they’re looking for from a coach. So what we put together is an owner’s handbook and that’s available for free for anybody that’s interested to learn more. You know, maybe you’re not quite ready to invest the money, you just want to see what they’re gonna be learning, then reach out. We will be more than happy to send you the owner’s handbook so you can take a look at it and see. But if you are ready to sign up, then yeah, go to twobraincoaching.com/shop, but you can navigate your way there. And right now what’s available is the First-Degree program, which takes somebody and preps them to coach your fixed lesson plan, one-on-one, your on-ramp program, put another way, and the Second-Degree course, which preps them to coach any group fitness offering that you have.

Greg: 25:55 – Wait, hold on. I want to backtrack on that for a second. And really that second point that you just made of any fitness program. So you’re telling me that I can put somebody into my Sweat, which is my boot camp. They can go through that Second Degree and be able to take on any of those group classes, including my CrossFit, including, I mean any literally, I mean, any program that I wanted to bring on, dumbbells and diapers or whatever it is, they’d be able to coach any of those classes?

Josh: 26:25 – Yeah. So the goal again, you know, with the principle approach is that we want you to be able to teach any, you know, fitness methodology, group fitness class that you can think of. So if it’s CrossFit, if it’s Zumba, if it’s diapers and dumbbells, if it’s sweat, if it’s a 30-minute quick fit, a 45, a 60-minute thing, yeah, Second Degree will take care of that. And I don’t want to spoil the really good part, but if you’re a gym that already is insured through Affiliate Guard, your coaches are covered if they go through first or Second Degree, they are already covered insurance wise.

Greg: 27:11 – Whoa, that’s definitely huge because as a gym owner, if I have contractors and I’m having them get their own insurance policies or if I’m saying, hey, I’m going to take the burden and say I’m going to cover anybody that trains here, but I gotta make sure my insurance company says, hey, yeah, you can have so and so train here, they usually have to have a certification. So you’re telling me basically that each one of these programs so far, and I know we’re building out more throughout this process, degree one or one degree, First Degree and Second Degree are technically certified through Affiliate Guard to say, hey, yeah, we will cover what, what you guys are doing.

Josh: 27:52 – Yeah, 100% and you know, this is actually really cool man. Affiliate Guard, I was just talking to them recently and let’s say that you’re a gym that isn’t insured through them. That’s OK. You can actually ensure one of your coaches if they have a Two-Brain Coaching certification for roughly 150 bucks for the entire year. 150 bucks for the year and they are covered insurance wise through Affiliate Guard.

Greg: 28:19 – That’s amazing. I mean, that’s pennies. I wish, I wish my insurance policy was that, but it is not. And I will say it’s definitely not expensive for even a big gym insurance plan, but $150 is nothing.

Josh: 28:36 – Yeah. Yeah. They really put together quite a package for us, so we’re super excited to be partnered with them.

Greg: 28:44 – And I wanted to go back to one other thing you said. And that was really what you were talking about, the different options of having First Degree and Second Degree and really the Second Degree portion. And you talked about how it was going to cover basically any fitness program that you have. And that kind of dives back into that first thing we talked about, methods and principles, and that’s where you’re saying the methodology of CrossFit is great, but if you have the methodology of Zumba or the methodology of a boot camp, whatever that’s gonna be, you’ve built this program not around one of those things. You’ve built it around principles so that literally anyone can come through this program from any type of fitness program and still do amazing with it and still be able to utilize all the information.

Josh: 29:30 – Absolutely. Yeah. That was the goal. Because if we just teach to, you know, one methodology, then you are really limited in scope as a coach. You know, like what happens if you’re a Pilates instructor and that is what you learn how to coach and that’s all you know how to coach and three or four or five years down the road you’re like, ah, I really don’t want to do that anymore. OK, well now I’ve gotta go learn how to coach something else and I’ve got to go take this specific course to be able to coach this other thing. With Two-Brain coaching, the principles are universal. So the same things that you would use to get people fit or to get people to their goals and using a Pilates methodology can also be used to do it with a Zumba or a CrossFit or a kettlebell or Olympic weightlifting methodology. The only thing that I would say is that, you know, you might want to go take a course so that you know the ins and outs of that particular methodology, but from a learning how to actually apply it and work with clients and use it to get results, that’s the service, the coaching service that we provide.

Greg: 30:47 – What—I want to talk about two benefits, and one of those is definitely the benefit from an owner standpoint. So myself. But before that, because I do care about my people more than anything, I really do. I care about my coaches, making sure they’re getting training. I’m trying to build out new things for them all the time and I feel like I can never do enough to make sure that I’m giving them the best opportunities out there. But so from an owner’s standpoint, but really from a coach’s standpoint, what is the coach ROI benefit that they’re getting from these programs?

Josh: 31:20 – Man, that’s such a great question, Greg. You know, we thought about this a lot in the development of Two-Brain Coaching and I haven’t seen it out there from anybody else, but it’s really important that if somebody is going to make an investment in something, you know, like the First Degree program or the Second or you know, not to give too much away, but Third and Fourth that will be out before the end of the year, I want the coach to truly understand that if I pay $149 for the First Degree program, you know, what can I expect to get back? You know, how long is it going to take me to make that money back if the coach is the one who buys that. So for the First Degree program, after talking to hundreds of gym owners now for several years based around what their on-ramp cost is and what a coach makes, if a coach gets to do one on-ramp client, so to take them through the gym’s on-ramp process, on average if they just take one person through it, they have now paid back the money that it costs them to go through the First Degree course.

Josh: 32:32 – Then everything that they do after that is just icing on the cake. So one client you take through on-ramp and it’s paid for itself. The Second Degree course, let’s just say that you’re working at a gym and you’re coaching their group classes and you’re paid roughly 20 bucks a class. If you’re coaching five sessions a week, you’re going to have that paid off in about six weeks. So Second Degree course is 599. You’re getting paid 20 bucks a class to coach groups. Guess what? You’re going to have that thing paid off in about six weeks or roughly 30 sessions. Here’s the bonus part that I haven’t told anybody about. We are actually teaching you how to develop and run your own specialty program within the Second Degree course and we’re going to give them—at kind of a surprise point in the course they’re going to unlock access to five specialty course templates that they can use and implement at their gym right away. But if they just coach one specialty program, they’re going to have it paid off in six sessions. So that’s a huge ROI for a coach because I know for myself, when I was starting out, I wanted to know, hey, if I’m investing this much into education, continuing education, you know, what does that look like from a money back in my pocket standpoint? And so that’s what we can say from the coach’s perspective.

Greg: 34:04 – What about, I mean, that’s a huge benefit from a coach standpoint, but now I’m going to say what about me? What about as the business owner, what is the ROI that I’m getting back from this?

Josh: 34:13 – Yeah, so I think this is actually best explained through a story. We’ve got a gym that has sent one of their new coaching prospects through the First Degree course, and I was talking to this gym owner about a month ago and she said, you know, the funniest thing happened, part of the homework that they do in this First Degree course is they’re learning to how to sit down and talk to somebody, you know, kind of in a consultation-type format or what we would say in Two-Brain is like that No-Sweat Intro, but the homework for them is to practice just having these conversations, you know, learning about these prospective kind of play clients and they’re tasked with doing it with friends and family members. And you know, role playing is always a little bit funny and nerve-wracking. And honestly, Greg, as an owner sometimes I’m like, ah, role playing is kind of, you know, useless and I don’t really get a whole lot out of it personally—until I heard this.

Josh: 35:18 – So I was talking to this owner and she said, you’ll never believe what happened. This coach was doing her practice role playing for consultations or No-Sweat Intros. She was doing it with her roommate who was her best friend and apparently she did such a good job that this roommate signed up to be a member at the gym. So you know, and their on-ramp package at their gym was $299. So right then and there, not only did it pay for itself, you know, but the coach is also going to get paid. So $149 to do First Degree. This coach was just practicing some of the homework, sold somebody on an on-ramp package and paid for itself two times over. So from an ownership standpoint, knowing that things like that are occurring, that’s all the ROI that I need to know about.

Josh: 36:10 – Now for the Second Degree, to me what it comes down to is coaching is all about retention. You know, is the basic that it boils down to. If you get results for your clients, they’re going to stick around. If you are a gym owner and you have a coach that has gone through the Second Degree program, if they just get at an average revenue per member of 150 bucks, so if you’ve got four clients that pay 150 bucks, if four clients stay one month longer than they might not have beforehand, it pays for itself.

Greg: 36:47 – Wow. That, I mean, that right there is worth every single penny. I guess my final question, so probably people out there and we’ll wrap it up here, they’re probably asking, OK, there’s First Degree, there’s Second Degree, possibly Third and Fourth and others later on, do I have to have my coach go through First Degree before they can go to Second Degree?

Josh: 37:11 – Yes. And actually there’s a very couple of very good reasons. Number one is that the language that we use in Second Degrees starts in the First Degree and we want that to be consistent throughout. Number two, we are big, humongous believers in having a beginner’s mind, and even if you’re somebody who has been coaching for several years, it is always a great idea to revisit the basics. So First Degree first, Second Degree next; they build on one another. So remember, we go back to what we were talking about towards the very beginning of the podcast is we want to layer on complexity. I don’t want to jump you right into some of the more deeper topics in the Second Degree, even if you’re somebody like me who’s been coaching for you know, almost two decades now. When I was putting together the First Degree program, I was like, oh man, I haven’t thought about things like this, you know, in so long and I learned so much just from my standpoint of putting the course together. So, it is highly valuable for anybody, whether it’s a new coach that you’re thinking about bringing on or somebody that is a head coach. As a refresher of the basics, if I’m an owner, I want a coach who is not afraid to always revisit the basics and you know, refine them over time.

Greg: 38:40 – Agreed. Now if somebody wants to sign up for Two-Brain Coaching, they’re not in Two-Brain, but they’re a gym owner out there that’s like, you know what, I need to get my hands on this. I need to get my coaches in this. I don’t have the time. I don’t have anything built out that I need to be able to do it, can they join it? And what’s the way for them to contact you to be able to jump onto Two-Brain Coaching?

Josh: 39:06 – Yeah, absolutely. So, they can do a couple of different things, if they, you know, are like, yep, I’m sold. I want to just go ahead and sign up right now, they can go to TwoBraincoaching.com/shop and then you have the two options for First and Second Degree right there. If they are like, ah, I liked what I heard. I want to hear more from Josh himself. You can go to again twobraincoaching.com and then right there on the homepage in the middle, you can’t miss it, is a spot to book a free call. Just a quick little consult for 15 minutes. You and I will talk face to face and I will answer all the questions that you have about the course happily. Or if you’re like, eh, maybe I just want to get some questions answered via email, and you can reach me at josh@twobraincoaching.com.

Greg: 39:57 – Awesome, Josh. Thank you again for jumping on. I love always talking to you and having our conversations and stuff like that. I love what you’re doing with Two-Brain Coaching and I can’t wait to see a Third Degree, Fourth Degree and whatever is created after then even. So I’m super excited and I can’t wait to hear what else is going on. But thank you so much for jumping on Two-Brain Radio and sharing Two-Brain Coaching with us.

Josh: 40:21 – My pleasure, Greg. Thanks again for having me, man.

Greg: 40:25 – Thank you for listening to Two-Brain Radio. Make sure to subscribe to receive the most up-to-date episodes wherever you get your podcasts from. To find out how we can help create your Perfect Day, book a free call with a mentor at twobrainbusiness.com.

 

Greg Strauch will be here every Thursday with the Two-Brain Radio Podcast.

Two-Brain Marketing episodes come out Mondays, and host Mateo Lopez focuses on sales and digital marketing. 

On Wednesdays, Sean Woodland tells the best stories in the CrossFit community on Two-Brain Radio With Sean Woodland.

Thanks for Listening!

To share your thoughts:

To help out the show:

  • Leave an honest review on iTunes. Your ratings and reviews really help and I read each one.
  • Subscribe on iTunes.
How to Build an Unstoppable Business

How to Build an Unstoppable Business

Your gym business can last for decades … if you build it the right way.

First, you have to get it moving smoothly.

Imagine a huge, heavy flywheel—a massive metal disk mounted on an axle. It’s three stories tall and two feet thick. Your job is to get the flywheel turning on the axle as fast and as long as possible.

But first, you have to remove the dead spots: the flat parts of the wheel. Then you have to remove obvious obstacles from your path. Then you can start pushing.

But where to push?

 

The Six Handles on the Flywheel

 

There are really six handles on your flywheel—six pressure points where you can push to keep the thing turning.A yellow circle named The Two-Brain Business Flywheel.

Our Incubator program is built to help you smooth out the wheel, remove the speed bumps and then push each one of those handles at the right time. In short, it helps you make the first real turn of the business flywheel.

Think about the big wheel on “The Price Is Right.” You can use any one of the handles and the wheel will turn faster.

Our handles are:

  • Teaching your Mission and Vision to everyone around you.
  • Improving your operations.
  • Upgrading your team.
  • Keeping your clients longer.
  • Selling better.
  • Getting more leads.

There’s no denying it: Your first pushes of your business flywheel are all-out efforts. They’re really hard. But your mentor is going to ensure you’re pushing in the right direction.

After a lot of effort, you’ll get the flywheel to make one complete turn.

As you start to get the wheel moving, you’ll see the first few results. Keep pushing, and the wheel will turn more smoothly. Eventually, it will have just enough momentum to make a full circuit on its own. But keep pushing and the flywheel will start to gain some speed.

Each turn of the flywheel builds upon work done earlier, compounding your investment of effort. It moves a thousand times faster, then 10,000, then 100,000. The huge, heavy disk flies forward with almost unstoppable momentum. You’re not pushing harder, but the flywheel goes faster and faster.

When your flywheel is moving, your job is to keep it rolling down the road to wealth faster and faster.

 

The Value of Consistent Effort

 

There’s never one big push that makes the flywheel turn faster.

If someone said, “Which push really made the difference? Was it the first? The 10th? The 27th?” you’d find the questions ridiculous. But that’s how the media portrays business success: as if one breakthrough moment made all the difference.

What really makes a difference? Pushing the flywheel. Now, in the Incubator, we install those six handles on your flywheel. Then we push on each handle, in order, to make the wheel go around.

Businesses never transform from “good” to “amazing” through one short-term effort but rather through the continuous pushing of the flywheel to make it go faster and faster.

After the Incubator, the next stage of mentorship is what we call the Growth Stage.

In the Growth Stage of our mentorship program, you’ll work to push the flywheel faster and faster.

Every month, you’ll work with a mentor to make better use of one of the six handles. You’ll grab one and push your flywheel faster. You’ll identify obstacles that might slow your flywheel down, and you’ll remove them.

You’ll push the wheel down the road to wealth.

You’ll be upgrading your mentorship and upgrading the tools you use to grow your business. Here are some of them

  1. Monthly mentor calls.
  2. The Two-Brain Dashboard and Roadmap to Wealth.
  3. Masterclasses.
  4. Monthly Highlight PDF with a planner and key action items.
  5. DFY media templates.
  6. Comprehensive guides on topics such as social media, the flow state, Affinity Marketing, how to grow a PT business, business and hiring plans, “intrepreneurship” (to help you build careers for your coaches) and more.
  7. The Two-Brain Bridge Fund for emergencies.
  8. Peer support.

We want to move you closer to wealth. After you’ve done the first hard pushing on your business flywheel, we want to get it moving faster!

The last step is to train someone else to keep pushing your business flywheel so you can ascend to building your personal flywheel. I’ll write about that in the next article in this series.

 

Other Articles in This Series

Building Your Personal Flywheel
Removing Speed Bumps
The Flywheel Turns on Trust

Two-Brain Radio: When You Have to Let a Staff Member Go

Two-Brain Radio: When You Have to Let a Staff Member Go

13:21 – Stay neutral with your remaining staff: Don’t bash the former employee.

15:22 – Have more questions? We’re here to help.

 

 

Greg: 00:02 – Hey, it’s Greg Strauch with Two-Brain Media, and on this week’s episode I talk to you about letting a staff member or coach go: the steps that you need to take, making sure that you’re communicating effectively and you are transparent where it needs to be, but making sure that you follow the checklist and go through every single step to make the break clean and the coach goes in the direction or staff member needs to go in the direction they do and the business goes in the direction it needs to. So listen up and make sure you guys subscribe to Two-Brain Radio to hear the very best ideas, tips, and topics to move you and your business closer to wealth. Two-Brain Radio is brought to you by Two-Brain Business. We make gyms profitable. We’re going to bring you the very best tips, tactics interviews in the business world each week. To find out how we can help you create your Perfect Day, book a free call with a mentor at twobrainbusiness.com.

Chris: 01:02 – One of my favorite finds has been ForeverFierce.com. I linked up with Matt several months ago at Forever Fierce and he had some fantastic ideas, and so he and I have put together a couple of packages that we think are really gonna help CrossFit affiliates everywhere. Two-Brain mentoring clients use Matt almost exclusively. He’s got fantastic designs and he takes all the work out of it. All that time that you spend searching the internet and Pinterest and junk like that for great CrossFit T-shirts? You don’t have to do that anymore. Matt has fixed that for you. You can put your logo on one of his templates, which are fantastic, and your clients will never know the difference. It saves you so much time that you could be using on other things like real marketing. He’ll also go so far as to remind you when it’s time to reorder. He’ll give you suggested order sizes, he’ll help you set up pre-orders so you’re not even fronting the cash from the inventory. It’s all amazing stuff built to help affiliates, and that’s why I love this guy and this company, ForeverFierce.com. They do all of Catalyst’s shirts, all the Two-Brain shirts, all the Ignite Gym shirts. They do everything for every business that I own.

Greg: 02:03 – When letting go of a coach or staff member, it can never be an easy task. There’s so many questions that run through your mind of how I could have helped this person. But really what it’s going to boil down to is the fact that they don’t line up with your vision or the values that you guys have set forth for the gym, whether that’s just you and having one or two staff members or your entire team helping you guide through that. And there’s been some questions that we’ve gotten throughout Two-Brain that are really great questions, and it’s probably the same questions that you guys are dealing with when trying to let go of a coach or a staff member. So questions that you guys may have is when letting go of a coach or a staff member, do I tell my staff, do I tell my members, what are the things I need to tell them?

Greg: 02:47 – What shouldn’t I tell them? Should I just worry about my members coming up with rumors of what’s happening? Should I create a class announcements or a post or a video or an email? What exactly should I say? And to answer that question, really what it comes down to is you want to tell your staff. You don’t need to concern yourself with your members unless it’s on a PT one-on-one basis with that staff member if they’re leaving. We don’t want to go into detail with what exactly happened always, but we do want them to know that when we had this person come on board, we loved having them and things can change. Time changes things, and for the best part of the business to move on in the right direction, it’s best if we split ways. And you’re going to talk to your staff about this and make sure you answer any questions.

Greg: 03:41 – You can let them answer any members that have questions if that person played a pivotal role in the classes as in if it’s a head coach or it’s a GM or something like that, or even a customer success manager, make sure your staff can come to you with questions on what you have to say. Make sure that they understand that we’re doing this for the betterment of the business. We’re moving in the right direction when we do this. Make sure that you sit down and have an exit either call or interview with said coach. Somebody that is leaving, we want to make sure that they understand a few things and one of those things is we want to make sure that they understand whatever classes that they have done, that they are getting paid for those classes, that we make sure that we collect all the things like maybe keys and those kinds of stuff.

Greg: 04:25 – But there’s a few other things and we have a full-on list that I’ll go through to make sure that you guys are executing on these things when removing somebody from your classes or basically your business. Now, the next question you may be asking yourself is what happens if this coach still wants to be part of the gym? They want to be a member at the gym. Can we do this? And the answer is yes and no. Yes, depending on what they were being let go for. If you have a problem with a coach because they were stealing from you, let’s say they were collecting everybody’s money for Kill Cliffs and FitAids and shirts and pocketing the cash and never recording it, probably not somebody that you want to have in the gym because they may take from other members and you don’t want to have somebody like that in your environment. But make sure that if you decide to keep them and have them become a member, that all of the processes and standards that you have set forth for other members are completely understood.

Greg: 05:24 – This can be done definitely in that exit interview or call. Also the thing you are going to want to do is make sure that in that exit interview or call that you review your NDA and any other agreements that you have set forth with them. You want to make sure that they understand exactly what is in there, what they’re basically allowed to do and not allowed to do, and you’re not doing this to bully them. Make sure you are explaining to them, listen, we want to make sure that you are set forth in the right direction, but we also want to make sure that they don’t turn around work for a competitive not knowing that they’re actually violating their NDA or if they had a compete at some time. Depending on who they are and the regulations within your country and state, that’s going to change from state by state and country by country. Make sure that you sit down, like I said earlier, and go over that final invoice with them. Make sure you get that final invoice paid. And then a few things that you’re going to want to make sure that you guys go over. Now, some of these may be things that you guys have within your business. Some of them you may not. But things like the gym-management software, make sure they’re removed access from it. We don’t want them to have any access to any of those things. Make sure if they have an email account that the password is changed and they’re logged out of anything that they had access to, especially if you had PT sessions that were documented in say like a Google Docs or Google Drive or your playbook is in there.

Greg: 06:48 – We don’t want them to have access to these things. So make sure that you guys are removing access to all of those things. You’re going to make sure that your CRM, if they have any type of contacts, say, let’s say they have PT clients that you had actually assigned to them, that they’re removed out of there. Make sure your CSM is knocking that out and making sure they’re removed from there. Make sure they don’t have a CRM account. Make sure that is removed. Depending on the communication that you have with your staff, if you use something like Slack, we want to make sure that that is removed as well. We don’t want them to be communicating back and forth, having staff saying, hey, sorry, that sucks or whatever it’s going to be, because we want to make sure that we have a clean break when we do this.

Greg: 07:32 – We want to make sure that if there are any Facebook groups or any kind of front-facing to clients or future clients, we remove them from there. Any private groups, remove them from there. Make sure that if they’re in Acuity and you’re scheduling appointments with them, we get rid of that stuff as well. Remove them from any email lists. Say we send out an email once a week to our coaching staff or just our staff in general, we want to make sure that they are removed from there. If they use any kind of online software such as like Zoom for recording, if they do online stuff, we want to make sure that’s gone. If they have any calendar appointments, we want to make sure those get rescheduled as well. Cause if you have coaches that are performing PT sessions or on-ramp sessions or whatever it’s going to be, we want to make sure that those are all rescheduled so the client doesn’t really see a big step from this one coach to the next coach that’s going to be taking over for them.

Greg: 08:24 – Now when that happens, that is definitely something by case by case that you may want to sit down and have a one-on-one conversation with that member. Just letting them know, again, we’re not going to turn around and throw their dirt out there. We’re not going to turn around and say what exactly happened. Except for the fact of the facts, which is, hey, they’re moving on to new and better things, which is the same thing that we’re going to be putting in that email that we’re going to be communicating to our coaching staff. And make sure that the coaches that are still at the gym and the staff that’s still at the gym, they understand. If anyone has any hard questions that they don’t feel like they can answer or don’t really know and they’re going to speculate, make sure they don’t and they have those members come to you and talk to you because you’re going to do the same thing as what we’ve laid out before.

Greg: 09:07 – Communicate with them, but in a positive way that they’re moving in the right direction, the business is moving in the right direction. This was just better for everyone to go on to bigger and better things. Next we’re going to want to make sure communication again with the coaches with that staff member is removed out of that group, if there’s any kind of messaging, that kind of stuff, make sure that is removed. Make sure any messages one-on-one with clients is removed. Again, if you have some kind of non-compete in play and you’re authorized to be able to institute that still, make sure that in that exit interview or call or whatever, you want it to be, that they totally understand that that is still in play. Because the last thing you want is them to be reaching out to your members and trying to coax them into coming to another gym if you have a non-compete or anything like that in there.

Greg: 09:56 – The other part of that is too, let’s say they downloaded some of your documents, like your playbook or any of your information that is your business’. We want to make sure that they understand that that is still your business’ property and they’re not allowed to utilize it in any way. If they go to another gym or open up their own gym, whatever it’s going to be. So we want to make sure all that, and then anything else that you can possibly think of that they’d have access to, whether that’s your website, whether you have social media such as Instagram or YouTube or Twitter or whatever it’s going to be. Make sure that we remove access to all of them. And we want to make sure we go through this checklist to really knock all of that information out that I’ve said already.

Greg: 10:37 – We want to make sure that everybody understands exactly what’s going on and we want to make sure that everyone understands that we need to get past this and just keep moving forward. OK. The one thing you can do is make sure that the coach—if the coach does want to communicate with the staff, we can get one final communication with them. This is on behalf of them, but what they’re going to write is something that you as the owner is going to have to approve and then pass on. We’re not going to have them write to the staff members that this sucks and everyone come with me, that the owner or the GM, whoever’s firing them is doing a poor job and everyone needs to come with me, because we know that that probably isn’t true.

Greg: 11:18 – I mean, you aren’t firing them because they’re great and they’re doing everything right and they’re doing everything perfect and they’ve never made a mistake and they bring more members always. All those things is not the reason why you are letting them go. So if they do want to communicate, you can definitely have them send that to you and then you can clarify it and then send that out to the coaching team and the members. But make sure you are overlooking everything that goes on. But that’s the only way they should be communicating. They should not be reaching out to them personally. If you are sending something out to the clients, it is only really those one-on-one personal-training clients that we’re going to do that with. The other part of this is we are having a letter that I would definitely send an email which Two-Brain has a template for this.

Greg: 11:57 – So if you’re a Two-Brain client, you definitely have that email. And if you look through blog posts from the past, I know we have this blog post out there as well, but it’s basically a firing blog post and it’s going to basically just state, hey, things have been going great. The path that you’ve decided to do and the coach has decided to take on new things. And that we’re happy to announce that they’re able to do that and everyone’s moving in the right direction. And then of course at the end, making sure you say thank you for your trust, we won’t let you down or some version of that to remind them, hey, we’re here for you and here for the clients. And that’s really the reason why we had to let go of that staff member was we are moving in a different direction than they are and that’s OK.

Greg: 12:43 – They’re moving in the direction they need to and we are in the way we need to and it’s perfect. So I wanted to come on here, give you guys a little bit of information, action items that you guys can take forth and actually put into play. Because this is a question that we get a lot. Even though we’ve created content for it, it still comes up because every scenario could be a little different. And we’ve created a checklist. If you’re within the Two-Brain family, there are the modules that you can jump on and use the fire escape plan that we’ve created along with the different templates and stuff like that. If you guys have questions, as always, please reach out to us. You can reach out to me, Greg@twobrainbusiness.com, I’m happy to answer any questions, especially when letting go staff you, never know what can happen.

Greg: 13:21 – Every scenario can be a little different. And if you’re interested in making sure that hey, we want to handle this 100%, always booked that call, that free help call with us, at twobrainbusiness.com and we can get you set up with a mentor and get you started in Incubation where you have a mentor one-on-one and you can work on these things. But really when it comes down to this, make sure that you guys are being as transparent as it allows for both parties to stay neutral, if that makes sense. So you’re not going to go to your staff and remind them, hey, this person’s leaving cause they suck and they do all this stuff wrong and they’re awful. You’re just going to remind them that this is best for the business and best for the coaches and the best for the members and it’s best for them as well, the person that is leaving. We want to make sure that we create that sense of teamwork, that it’s not the business against the coaches, each coach separately or this one coach. Because at the end of the day, if another coach does get released from the gym or from your staff, you want to make sure that they understand if this ever happened to them, they would be left with their dignity as well. You’re not going to single them out within the group and ostracize them in any sort of way. We want them to know we truly do care, that they are human, they’re going in the right direction for them. And that’s what we need to have happen. This also means that sometimes they’re just not a perfect fit for you. I’ve had coaches and staff members that are not perfect fits for the gym.

Greg: 14:46 – They don’t follow what our vision is and where we’re going. They don’t align with our values and we have a quick conversation and then we follow this process to make sure that they’re moving on to better things. We want, again, to make sure that all staff members feel safe and understand that this is a team and we’re always going to protect the team and move in the direction of where the vision of the gym is going and the business is going. So again, if you guys got any questions out there, this is a little bit shorter episode than we normally have or having a guest on. It’s just me because I want to make sure I address this cause if people are having this issue, I want to make sure that you guys have some kind of resource out there to really talk about it.

Greg: 15:22 – Not too often do we talk about how do we let go of a coach. Usually it’s on the other side of it, how do I hire more coaches? How do I get more people in? Which is awesome. You’re bettering more people’s lives, which is amazing and phenomenal. But sometimes staff members that get in aren’t always perfect for where we’re going, or they were perfect at one point, but they’re not anymore. So I hope this helps you guys. I hope you guys understand to make sure to take care of all of your staff members, whether you’re bringing staff members in or letting staff members go. And of course, if you’ve got questions for me, Greg@TwoBrainbusiness.com, I’m happy to answer any questions.

Greg: 15:54 – Thank you for listening to Two-Brain Radio. Make sure to subscribe to receive the most up-to-date episodes wherever you get your podcasts from. To find out how we can help create your Perfect Day, book a free call with a mentor at twobrainbusiness.com.

 

Greg Strauch will be here every Thursday with the Two-Brain Radio Podcast.

Two-Brain Marketing episodes come out Mondays, and host Mateo Lopez focuses on sales and digital marketing. 

On Wednesdays, Sean Woodland tells the best stories in the CrossFit community on Two-Brain Radio With Sean Woodland.

Thanks for Listening!

To share your thoughts:

To help out the show:

  • Leave an honest review on iTunes. Your ratings and reviews really help and I read each one.
  • Subscribe on iTunes.
Building a Sales Engine: Affinity to Infinity

Building a Sales Engine: Affinity to Infinity

Every business needs marketing. We all agree on that.

But what is marketing? Is it a team of 13 Facebook experts tweaking landing-page scripts and generating ClickFunnels reports? Or is it one mom saying “come with me!” to her best friend at the book club?

It’s both, of course. And while everyone agrees that word-of-mouth marketing is a powerful force, it’s too passive for most businesses in the Founder and Farmer phases. We can’t afford to wait.

At Two-Brain, we split our marketing into two parts: Affinity and digital.

 

Sales Without Slime

 

First, we train entrepreneurs to be good at sales. If you’ve read my book “Help First,” you know that you don’t have to feel like a slimy salesman, but you do have to sell.

Removing barriers to entry, learning how to ask people to pay and simply coaching people to the best result are all skills that can be mastered with practice. But few spend time practicing their sales skills. You should hone your sales skills because they are a marketing multiplier.

For example, let’s say two personal trainers each spend $100 on a Facebook ad. They use one of our templates, so they have pictures and text ready to go. Let’s say each of those ads generates 10 leads for each trainer.

Now, if Trainer #1 is trained in sales, he knows to call potential clients after they fill out their forms. He makes sure they’ve booked appointments and tells them what to expect. He helps ease their transition into they gym. This means seven out of 10 leads show up to talk with him. And because he’s good at the Help First model, he knows how to recommend the service they actually need instead of selling another six-week revolving-door challenge. Four out of seven convert, purchasing a high-value entry point for $499. His ROI on the Facebook ad is $1,996 with $100 in ad spend—nearly 20X.

If Trainer #2 isn’t trained in sales, she doesn’t call potential clients after they fill out a form on her site, even though they’ve indicated their interest. She doesn’t want to seem “pushy,” so she doesn’t help them over their fear threshold. Three out of 10 leads show up for their appointments, and because the trainer can’t clearly lay out the best paths, only one signs up for an intro package of five sessions for $199. Trainer #2’s ROI on the Facebook ad is $199 with $100 in ad spend, or around 2X.

A 2X return on any marketing investment is still great. But sales training makes it far more rewarding; it’s a multiplier.

 

Got Any Friends, Family or Co-Workers?

 

Second, we teach Affinity Marketing. Imagine a bull’s-eye with your best clients in the center dot. Surrounding that dot are the people closest to your best clients (their families). Moving out from center, the next circle represents your best clients’ coworkers, and the third circle represents their friends. As the circles grow in size, they move farther away from center.

The people closest to the center dot are just like your best clients. They can afford your service, they already understand its value, and a person they care about is in love with your service. They know, like and trust you already. It’s your responsibility to help them. The Affinity Marketing process helps entrepreneurs identify these high-affinity clients, create a proposal to help them and then convert them to clients.

These people don’t need filtering; they need someone to say, “Come with me. I’ll show you.” They don’t need an ad; they need a hand. And Affinity Marketing is also a multiplier for the digital marketing to come later because every new client is the center ring of a new bull’s-eye.

Affinity Marketing is also an easy, natural offshoot of regular goal reviews, which is a critical part of your retention plan.

 

Breadcrumbs

 

Third, we teach lead nurture. When people indicate interest in your service but aren’t ready to sign up right away, what do you do?

Well, you write them love letters. You make them mixed tapes podcasts and YouTube videos and other presents to show them you care. You tell them how you’re going to solve their problems, and you prove your skill by telling stories of others.

Two-Brain entrepreneurs produce a lot of content in a caring, engaging way because no one gets married on the first date.

 

And Now, Digital Marketing

 

Finally, we teach digital marketing. When entrepreneurs enter the Farmer Phase, they must begin selling to strangers. The power of storytelling platforms like Facebook and Instagram are incredible. Consider them the top of your marketing funnel: They’re the way you meet strangers and start a conversation.

Top-of-funnel marketing used to mean billboards and radio ads. Now it means Facebook, YouTube and Google. But in the future, it might mean Strava or Amazon (bank on it) or geofenced micro targeting.

The Two-Brain Marketing program was built to teach all parts of the sales process: from conversion to Affinity Marketing to lead nurturing to digital lead generation. We share ad copy, budgets, ROI, and wins and losses every single day. It’s a mentorship program, not just another Facebook group and swipe file combo.

And we update our best practices every single week—what else would you expect from Two-Brain?

Here’s our free Affinity Marketing guide:

Affinity Marketing for Gyms

Affinity Marketing Cheat Sheet

 

Other Articles in This Series

Building a Sales Engine: Selling Without Selling
Building a Sales Engine: Who Sells?
Building a Sales Engine: Hiring a Salesperson

Why Two Croatian Gym Owners Invested a Year’s Salary in the Incubator

Why Two Croatian Gym Owners Invested a Year’s Salary in the Incubator

 

 

 

 

Greg: 00:02 – It’s Greg Strauch of Two-Brain Media, and on this week’s episode we talk to Igor and Dino. Both of them do not own gyms together. They own gyms separately, but both of them are from Croatia. And if you didn’t know, in Croatia, for the cost of our Incubation process, it’s the average annual salary of someone from Croatia that is working, that is in the working class. Which makes it unique because could you imagine if you are from anywhere else in the world where you had to pay your annual income to a 10-to-12-week program and really making sure that it’s going to work. And I get to sit down with them and talk to them about their journey through Incubation. Kind of what led up to that point of making that decision. Because I can only imagine what happens in somebody’s process when you have to give up your entire year’s salary to go into this and you have a family that’s counting on this.

Greg: 00:53 – So listen up and get some nuggets of information out of this. You guys are gonna love this episode. Make sure to subscribe to Two-Brain Radio to hear the very best ideas, tips, and topics to move you and your business closer to wealth. Two-Brain Radio is brought to you by Two-Brain Business. We make gyms profitable. We’re going to bring you the very best tips, tactics interviews in the business world each week. To find out how we can help you create your Perfect Day, book a free call with a mentor at twobrainbusiness.com.

Greg: 01:22 – We would like to think one of our amazing partners, Healthy Steps Nutrition. Are you struggling with creating a nutrition program from scratch? What about looking to save time on building another revenue stream? Are you looking for ongoing support on growing your program? HSN has built an amazing service to help guide you in building your very own nutrition program. They start with an on-boarding training course that gives you one-on-one time with a mentor that’ll help you build a nutrition program, not only to help you with additional revenue, but help your members reach their goals. They’ve helped over 400 gyms build profitable nutrition programs. Go to growyournutritionbusiness.com to check out their free resources and to book your free call today.

Greg: 02:03 – All right, I’m on another episode of Two-Brain Radio with Igor. He is the owner of 20350 Athletics, and he is not in the U.S. or in Canada or even on the same continent. He is actually in Croatia. So, welcome.

Igor: 02:20 – Yeah, thank you. Happy to be here.

Greg: 02:23 – We love having guests on, especially ones that aren’t always, hey, they’ve heard everything we’ve done and followed it to a T prior to Two-Brain. Or better yet when we first started Two-Brain, but I wanted to get you on because you have a few things that I think a lot of gym owners out there run into. And that’s the mindset. But really what I want to talk about is kind of your path to opening your gym and then making the leap into Incubation. Because if anyone out there is listening, the cost of Incubation for you would basically be an average annual salary. So something you’d pay yourself an entire year in Croatia was the cost you had to have up front to then be able to get access and start into Incubation. So I want us to kind of talk about, we’ll start from—we’ll talk about that, but let’s start from the very beginning. So, what kind of led you up to CrossFit, finding CrossFit and then deciding to open up your own gym?

Igor: 03:23 – Yeah, sure. I mean, I didn’t find CrossFit per se, before opening, but it was something, sort of like functional fitness stuff. And as I progressed in that, I started like watching YouTube videos and then I found CrossFit. So our current gym wasn’t offering that because there was no one who can show us like stuff like Olympic weightlifting and gymnastics and all that.

Igor: 04:00 – And I saw opportunity and obviously one thing led to another and I decided to open it for myself. And in the beginning I had a partner, but that fell through like, OK, couple of months in, and since then it was only my wife and I.

Greg: 04:23 – All right. So you and your partner decided to split ways, so you and your wife basically opened. And how long ago did you guys open your gym?

Igor: 04:33 – So the gym is open since August, 2016, and yeah, we had really rough time since then. We had to relocate one year into from our opening and that almost closed the gym because the financial was pretty devastating. So yeah.

Greg: 05:04 – When you started opening your gym and you came to finding a higher level of thinking and kind of how can I be better? What kind of led you up to finding Two-Brain?

Igor: 05:24 – Yeah. OK. So prior to Two-Brain, I was working with a mentor. We had roughly like one or two months, and I have been reading Chris’s books for forever, basically. I mean, I got them all in both ebooks and paper. So, I always followed Two-Brain, and Two-Brain was always a goal for me. But the thing is like, yeah, in Croatia, the price of Two-Brain is really steep. So that was the biggest obstacle. But after talking to a few people and when I found out one of my friends from Italy is in the Incubator, I contacted him, his name is Roberto Muncie. I immediately PM’d him and just started asking questions and all that. And basically what happens is I talk to my family and given that the gym was almost at the end, we were at the point where either we are going to be closing our doors or we have to do something. So I decided to take a short-term loan and just jump in. And buy into Incubator. Yeah.

Greg: 07:07 – And as I said before, everyone out there that’s listening, that’s your average annual salary. So I can only imagine the conversation you had to have with your family to say, hey, we’re giving up a year’s worth of what we need to live to possibly continue with this business or close it down, which I can only imagine that conversation, what that was like.

Igor: 07:30 – Yeah, that was really tough. Now that I think of it like I’ve had to convince a lot of people to just make it happen. And obviously my family supports me 100% on this and now when I look at it in all honesty, like 5k to me was—I would pay even 10k now for the things that I know now. So yeah, it’s that worth it.

Greg: 08:11 – Well, and you’ve seen—and if we have to put the statistics out there, 43% of all CrossFit gyms in Croatia are actually in Two-Brain now, which is amazing. And I think that supersedes even Chris Cooper’s home country of Canada. I think that’s more than any other country out there. But, let’s kind of jump into it now. I mean, you’ve gone through Incubation, you said about a few calls in a is when you actually started turning on some of the ads and started getting people to come into the gym, but what, what has happened due to that? What was the end result for you?

Igor: 08:51 – What do you mean?

Greg: 08:53 – Are you having a lot of people actually show up to your doors now? Like what is going on with going through incubation and where you are now?

Igor: 09:03 – Yeah, I mean, at the start, like when we started Incubator, there was a ton of work to be done. Talking with my one coach, at the time. Now we do have a second one and we had some tough talks and all that, some members left and all that. But as soon as we got to the phase with marketing part, things just got like really crazy, really fast. So as soon as we released our ads, we weren’t in getting a lot of leads in the beginning, but as soon as we made some tweaks to it kinda just when crazy. And we signed roughly 27 people in September. And the thing is prior to this, our gym didn’t offer private coaching at all. I mean we did, but we didn’t push it. We didn’t sell it. We didn’t try to set it, we only relied on group model. So what happened was after we turned the ads on, our revenue is split almost 70/30 now in favor of private coaching. And we had a 300 percent boost in revenue, from last September. So that was huge because this has been our biggest month yet since we opened. Plus we are really getting a lot of people through the door. Like even the people who are already signed for the private coaching, they’re bringing their spouses or friends or whatever. I mean, we didn’t even ask to do that. Like they just keep just keep bringing them,

Greg: 11:17 – Yeah, that’s amazing, right? It shows that the product and the culture that you’ve created is something of, hey, we’re not gonna incentivize you to ask your spouse to be here and anything like that. It’s just naturally been born to show the service and offerings that you guys have. Now 27 people in one month. I mean there’s gym owners out there that are listening that are probably going, that’s crazy. That’s I need that to make my business survive. But only few that have actually done it know how many 27 new people one month is. How has the retention been with those people? With all 27 of them?

Igor: 12:00 – We lost one due to the relocation like business-wise, but everyone else is just like already telling me that they want to renew the private sessions. So retention is amazing at the moment.

Greg: 12:19 – With having a gym that was based around group training and then going to a gym that now offers private coaching, you said that you offered it before but it really wasn’t a huge hit or you couldn’t get people to actually buy into it. Why do you think that?

Igor: 12:35 – Basically, I’m the one to blame for that because like I said before. I was scared of offering that because I wasn’t bought in to that. So how can I sell that to my customers. Like I was projecting my fears onto them and that was a huge, huge weakness of mine. I can say now that I have finally fixed it, so yeah, because all 27 new people, every single one of them is private sessions, not a single group session. So that’s not like a minor increase in our revenue because our group sessions are on a cheaper side. This has got like a average revenue per member, 100%-plus in ARM basically. So prior to this, it was in Croatian kunas it was something around 300 and now it’s upwards from 600 plus. So.

Greg: 13:58 – Wow.

Igor: 13:58 – Yeah, we just doubled that. Now we only need to worry about LEG, basically. Try to get the retention and all the systems going now.

Greg: 14:11 – So have you guys, now that you guys did start the ads, do you still have the ads going today?

Igor: 14:17 – Yup. Yeah we do.

Greg: 14:19 – And are you still getting a ton of new people coming into the gym?

Igor: 14:24 – It has been a bit slower cause we are in a basically rural part of Croatia. Our town is only roughly 15,000 people. That’s on a good day basically, because we did have a lot of migrations, young people leaving to find a job in other countries like Ireland, Germany, Australia, Canada. Stuff like that. So our reach is not that huge. But yeah, we are getting really, really decent numbers at the moment.

Greg: 15:10 – Yeah, that is awesome to hear. I mean it’s crazy to think that before, I mean you were on the brink of possibly closing the doors. And now it’s kind of gone full circle, especially if a year ago compared to now you’re over 300% in revenue. What does the future look like for you? As in are you and your mentor planning together to build on top of this structure to continue moving forward?

Igor: 15:37 – Actually we haven’t discussed that like thoroughly, but we are going to do that. As for plans goes, my biggest goal at the moment is building my own gym from the ground up, which I want to find the property and start planning because that’s my ultimate goal. I don’t want to lease a space anymore.

Greg: 16:12 – So you actually being able to build your own facility and then own your own building basically.

Igor: 16:16 – Yeah, exactly.

Greg: 16:18 – Well, Igor, I wish you the best of luck. I know you don’t need it though because you’re already doing amazing. You’re a go-getter that has, like I said, I mean just implementing these systems has caused you to have a 300% revenue increase from last year. I mean, spending an annual average salary of a Croatian there on Incubation and taking that leap, which if the majority of the people in the U.S. Decided to do the same thing, I mean, or any other country, the Incubator would cost way more than that to equal that out, to do the same thing you did. But you were willing to take that leap and you had your backing of family that supported you and pushed you to do it. And it’s only shown the potential that is out there for people who are willing to take that leap. So I commend you on that bravery and that ability to make that choice and do it and go full board into it and see the results of it. So thank you so much for jumping onto Two-Brain Radio and being able to share your story with us.

Igor: 17:20 – No problem. Thank you for having me.

Chris: 17:22 – Hey guys, it’s Chris Cooper. If you’ve ever run out of money, you know that it affects every single corner of your life, all of your relationships, your business, even your self-worth. And so when I found a mentor in 2009, I said, I want to share this gift with everyone. Since then, I’ve been building and refining and improving a mentorship practice that we now call Two-Brain Business. We break our mentorship into several stages. The first stage is the Incubator, which is a 12-week sprint to get your foundation built, to get you started on retention and employee programs and finding the best staff, putting them in the best roles, training them up to be successful, and then recruiting more clients. It’s an amazing program. It is the culmination of over a decade of work. It’s also the sum of best practices from over 800 gyms around the world. These aren’t just my ideas anymore. What we do is track with data what’s working for whom and when, and we test new ideas against that data to say, is this actually better? Then when ideas have proven themselves conclusively, then we put it in our Incubator or Growth or Tinker programs. I just wrote “Founder, Farmer, Tinker, Thief” to define who should be doing what in what stage of entrepreneurship. But no matter where you are, the Incubator is your first 12-week sprint to get as far as possible in your business. We’re a mentorship practice for one reason: Mentorship is what works. We work with gym owners for one reason: Because you have the potential to change the world with us, and I hope you do.

Greg: 18:51 – All right. I’m on another episode of Two-Brain Radio with Dino. Dino is another one of the Croatian gyms that has taken that leap and jumped into Two-Brain Business. Welcome, Dino.

Dino: 19:01 – Hey. Thank you. I’m fine. Thanks for having me.

Greg: 19:04 – Happy to, man. Happy to. I love being able to talk to people all around the world, whether that’s mentoring or even on Two-Brain Radio here. Because every scenario is different, whether you are in Croatia or the U.S. or Canada or Australia, every scenario is gonna be a little different. And that’s where we kind of get into this because, we’ve already talked to Igor who’s on this episode as well. Let’s kind of start your journey into owning a gym. What kind of led you up into that point? To saying, hey, I want to start a gym and actually start two locations, even, at that point?

Dino: 19:43 – My journey started I think around 2009. I was first introduced to CrossFit in a gym. I saw a guy doing some crazy stuff and I just ask him, “What are you doing?” And he told me “I’m doing CrossFit.” “What’s CrossFit?” He told me what is CrossFit, he knew everything about CrossFit back then and I think he was the first guy in Croatia to do that. I started CrossFit with him, but soon I got injured because we didn’t know anything about it. We were just going hard like in the old days. So I got injured and I didn’t work out for about a year.

Greg: 20:26 – So after getting injured, and I’m guessing you must have rehabbed, you must’ve came back from that.

Dino: 20:33 – The rehab took me almost one year. I was in college and I somehow ended up in a one gym just training there and one day I just asked the owner, can I work for you at the reception or something? And it was that he was just, he was needing a receptionist and a trainer and that’s how I started. That was like 2012, I think. And I was working for him for three years. We changed the whole gym to do just CrossFit and we were in competition mind and stuff. So I was working for him for three years and somehow I got fed up with all the competition and that stuff. And so I didn’t like the work there anymore. And so he fired me. I went to the other gym, I was there for two or three months and I saw that I can get new clients.

Dino: 21:47 – I got like 60 or 70 clients in a small 60-square-meter room. And I just said, I have to do it by myself. And it took me around three months to find the first place. I have signed the lease, I went to Thailand for 40 days and after I come back, I opened the first location. It was February, 2016. So the first year we weren’t affiliated. The second year we took the affiliation and the name was CrossFit Reijka. But the funny story was back then in 2009 after the first session that that guy gave me, I said, I want to do that for the rest of my life. And I said, I will open the first CrossFit gym in Reijka and we’ll call it CrossFit Reijka. And I did.

Greg: 22:49 – And you believed in it. And so you actually pursued it and said, hey, this is what we’re doing. What were the struggles when you opened that first location, I mean, were you able to take those 60 clients that you had from this other location that you were coaching at? Did they come with you or did you have to basically start all over again?

Dino: 23:15 – No, when we opened, the first month we already had like 50 members. So that was pretty cool. And we started good. So, but basically we didn’t have any money and we didn’t have a lot of equipment. So slowly we were building it up, but I was working like 10 hours, 12 hours a day. So finally, after two years, I got help from one girl. That year I got a baby. So it was kind of hard for me to do it by myself. And the baby was the first like, I knew, I need to get some help, because the baby was coming. And so after my daughter was born, I hired this girl and she works for us until today.

Dino: 24:20 – And the struggles were, I mean, basically we were just doing fitness. We didn’t track any leads. We had a lot of new members coming in each month, but we couldn’t pass the 100, 115-mark. We had like 15, 20, 25 new members coming in every month. But we were always at that mark, 100 to 115. I didn’t know why that happening. I knew that we were good. We had good programming, we had fun workouts. Everyone loved to come in, but we just lost members every month. So I knew I was doing something wrong, but I didn’t know why. And I had it in my mind what I have to do, how I have to track new members, I have to talk to my existing members, but I just didn’t know how to start.

Dino: 25:34 – I had like 100 things in my mind that I have to do. That was a big list and I didn’t know how to start. So I think it was around two years ago, I found Two-Brain on Facebook or Instagram or maybe on some CrossFit podcast, and I started following them and I saw from the beginning that those are the guys that know what they’re talking about because every concern that I had, they had the answer. So then there was a few times I tried to book the first call, but I never did it. And I think the first time when I tried to book the call they had the cost of the Incubator on the website. They don’t have it now. And it was around a thousand dollars, I think, back then. And that was too much money for me then. And now that I finally decided to join in, I paid a lot more, but it’s totally worth it. So, yeah.

Greg: 26:54 – Let’s kind of talk about that because, when we were talking Igor, and it’s going to be the same situation for you, but jumping into Incubation was not a cheap route for you in the sense of, I mean in Croatia, the amount of money that the Incubator costs for a 10-to-12 week period is the same as an annual salary in Croatia. So it’s not cheap at all. What was the persuasion to do it? I mean you said you had the right answers and Two-Brain had the right answers that you were looking for, but I mean, that’s a large amount of money. And it would be very hard, I’m sure to make that decision. So what was, what was your mental state when you were trying to process through that? Were you talking to somebody to help you kind of navigate through it? Did you just say, hey, I just need to do this? Like, how did you kind of process that?

Dino: 27:53 – I was by myself and it was around May this year, so just before the summer and the gyms were doing always OK. But I saw that I could do like 10 times better. And I think I started reading Chris’ book around March this year and when I started to read “Founder, Farmer, Tinker, Thief,” then I saw that like every sentence that I read was the problem that I had and he had all the answers, and I said, that’s it. I just had to do it and I had a feeling that after this summer I have to do something because we are going—there was not a lot of members coming in this year as past years. And I just had a feeling that I have to do something big to go back to that state where we were like the best in town. So I had some money, that was the last money I had, and I just booked a call and I said, I want to do this, and that’s it. In June, we had that first call and I was in.

Greg: 29:22 – Let’s talk about this journey because that I think is what viewers will and listeners will see as, I mean, incredible. You went from doing this and saying, OK, I’m gonna pay an annual salary that somebody would make here on a 10-to-12-week program and praying that it’s going to go in the right direction, which you are in great hands with the mentor that you had and within Two-Brain of course. But looking at the results now, I mean, you’ve jumped up crazy amount in new memberships and stuff like that. Let’s kind of talk about what have been the results from incubation and then into growth even.

Dino: 30:03 – So we started in June and it took me almost three months to start implementing things from the Incubator. And, but basically I just—I didn’t finish still staff playbooks and contracts and that stuff. I just did No-Sweat Intros. So I started with No-Sweat Intros. I bought a camera and I made like one-minute No-Sweat Intro film, video. And when I posted that on Facebook, it was around 23rd of August, I think, I put like $20 on it and it brought like 15, 17 people in maybe 5 days.

Greg: 30:54 – Wait, wait, hold on. I don’t mean to stop you, but I gotta. You put $20 on a video that you filmed with a camera and you got 15 to 17 people coming through the door on just that one video for 20 bucks?

Dino: 31:07 – Yeah, yeah.

Greg: 31:09 – Tell me what was the front-end revenue that people were paying to join then total out of those people coming in that gross revenue from those15 to 17 members?

Dino: 31:20 – Oh, let me just calculate, sorry.

Greg: 31:27 – And the reason I say that is that’s unheard of. I don’t think I’ve heard of anybody. Even you were doing that, like 20 bucks on an ad.

Dino: 31:38 – So that’s in dollars around $2,000 from that video, from the first five to seven days. But we got so many leads and I wanted to do them all by myself. So I got so many new people coming in and with those new No-Sweat Intros and PT first, I started to do like 15 to 20 private sessions per day, like that for 30 minutes. Because when I had to stop the ad, that’s why I only spent $20 because when those 15 people come came in, in few days, their wives were coming in, their husbands were coming in, their friends were coming in and in three weeks or four weeks we got 45 new members just from that. I mean, I think it was just from that video because I stopped the ad and those 15 to 17 people that came through Facebook got me another 20 or so people. So we were so full last month. That was incredible. And the revenue just sky roofed. So I was amazed though.

Greg: 33:15 – I mean, I am too. I mean that’s a lot of hard work to put in yet. But for context for people, you basically doubled your gross revenue from one month to the next, and the only increased costs that you would have, wouldn’t be fixed costs, cause they’re all the same. It would only be really staff costs if you had staff taking on some of those PT sessions or if they were taking on more classes for you or something like that. So that was the only incurred cost that you really had.

Dino: 33:41 – Yeah, yeah.

Greg: 33:43 – That’s amazing. That is huge numbers. Now that you’ve gone through this, I mean, taking that leap, I’m sure hindsight is always 20/20, right? You can always say that, hey, it was, it was worth it. But what do you feel like—do you feel like the ad itself was the biggest turning factor? Do you feel like the systems you put in place to make sure that these athletes you could take on 15 to 17 clients and even 40 clients in a month, were sustainable in being able to grow and expand and scale properly? What do you feel like it was? Do you feel like it was the ad or do you feel like it was your guys’ ability to execute on giving a great experience?

Dino: 34:28 – No, I think it was the ability to give them great experience with a No-Sweat Intro because everyone that came, they were, they were surprised about the No-Sweat Intro and they were really glad that they had to start with private session, because like 95% of those people that came in never did a training session or workout before in their life. So that’s kind of my mission, to give people some hope that it’s never too late to start working out and that we have the tools to show them that anyone can do a workout.

Greg: 35:15 – Dino, I love your mission. I love what you’ve done. Now, I mean having two locations, too, and being able to implement all these systems and having a staff, man, that was a huge leap and I really commend you on being able to take it. I would say anyone out there that is in the same shoes as you, well you can always tell them to step through that door, that it’s going to be safe, but you really never know. As mentors we do. We can tell you, hey, we know what works and if you do the work, you will be successful. But when you’re walking through that step, especially when it comes down to you paying the same amount what the average salary in Croatia is, I can only imagine the stress that you guys were going through, you and Igor and everybody else that has a gym in Croatia that has jumped on with Two-Brain. But I really commend you, man. That is not something easy to do and I’m really happy that you did it and you’re part of the Two-Brain family now. And we’re able to share that story out there with everyone so that they can see, hey, there’s people out there paying the average salary that somebody would make in that country just on Incubation, compared to somebody that maybe makes that in a month in just profit in their business or their regular job if they’re thinking about starting a gym. And seeing how much ability that takes and fortitude that you have. So I just want to commend you and thank you so much for jumping on Two-Brain Radio and share that with us and the listeners out there because it just shows anyone can do it. You just gotta put in the work. Even when it comes down to paying an average salary, if it took that, to be able to get there. So thank you so much, Dino, for being able to jump on Two-Brain Radio and share that your story with us and I can’t wait to hear you guys double again and again and you guys are just doing awesome out there cause I know you’re going to continue doing that. So again, thank you so much for being able to jump on Two-Brain Radio and sharing that with us today.

Dino: 37:07 – No problem. Thank you for contacting me and for helping us to do that. We will do our best to be even better.

Greg: 37:19 – Thank you for listening to Two-Brain Radio. Make sure to subscribe to receive the most up-to-date episodes wherever you get your podcasts from. To find out how we can help create your Perfect Day, book a free call with a mentor at twobrainbusiness.com.

 

Greg Strauch will be here every Thursday with the Two-Brain Radio Podcast.

Two-Brain Marketing episodes come out Mondays, and host Mateo Lopez focuses on sales and digital marketing. 

On Wednesdays, Sean Woodland tells the best stories in the CrossFit community on Two-Brain Radio With Sean Woodland.

Thanks for Listening!

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Building a Sales Engine: Who Sells?

Building a Sales Engine: Who Sells?

In the first article in this series, I wrote that you can’t be a successful business owner without selling your service.

The next time you’re in a staff meeting, look at the faces around you and ask, “Which of these people is in charge of sales?”

If you can’t name the person responsible for selling, bad news: It’s you.

 

Sales: A Critical Role

 

There are between 12 and 15 roles in every gym. But there are three “meta” roles that really make the business run:

Finance
Operations
Sales

Finance is the territory of your accountant and whoever sets your goals and targets.

Operations is how you coach your clients and clean your bathrooms.

Sales is how you keep your business alive.

Gino Wickman wrote about these “three chairs” (which I call meta roles) in his books “Traction” and “Get a Grip.” Other authors have done the same.

Sales includes offering your services to past clients, current clients and future clients. It means offering your service to your clients’ families, workmates and friends. In other words, sales means helping people with one degree of separation or less.

When you’re selling to strangers, that’s called marketing.

 

If Selling Is “Everyone’s Job,” It’s No One’s Job

 

Someone has to be or become good at this.

Now, that doesn’t mean the person has to be dishonest or slimy or greedy. It means the person must do the client the ultimate service: The salesperson must discover how he or she can help the client  first, then help most and then help forever.

I certainly want someone to tell me what to do most of the time. I don’t want to figure out how to change the oil on my new truck. I don’t want to repair the roof on my cottage or change the chain on my chainsaw. I want someone to say, “I’ve got this. What’s your credit card number?”

If you own a gym, your clients don’t want to figure out nutrition on their own (they’ve probably already failed at it). They don’t want to figure out how to avoid an injury. They don’t want to figure out how to do a power clean correctly or how to climb a rope. They want you to solve the problem. That, my friend, is selling.

And it’s your job.

You need to get comfortable at sales.

But eventually you need to train someone else to be in charge of selling. The move from Farmer Phase to Tinker Phase depends on your ability to pass the Sales hat to someone else on your team.

What stage are you in? Click to take our test.

But most business owners don’t hire salespeople.

Most gym owners hire coaches. Butchers hire assistant butchers. Chefs hire prep cooks. Instead of hiring to fill the holes in their business, they try to duplicate themselves. Then they’re trapped in Farmer Phase forever because no one else can sell clients—so their business can’t grow without their constant presence.

Having a salesperson is a critical step toward wealth. If you’re the only one who can sell your service, you’ll always be tied to your appointment calendar, and your gym will never have a secure foundation.

In the next article in this series, I’ll tell you how to find, train, compensate and manage a salesperson in your gym.

 

Other Articles in This Series

Building a Sales Engine: Selling Without Selling
Building a Sales Engine: Hiring a Salesperson
Building a Sales Engine: Affinity to Infinity