Episode 176: Mike Flynn

Episode 176: Mike Flynn

Chris: 00:00 – Jim Collins coined the phrase “who luck.” And Collins, the author of “Good to Great,” was talking about the people who serendipitously seem to just come into your life at the right time and shed light on a complicated subject or help you with a tough problem. I have amazing who luck and I’ve written about that a lot in the last few months. A few weeks ago though, my publisher, Scribe, introduced me to another author, Mike Flynn. And Mike recently published a book called “Master the Key: A Story to Free Your Potential, Find Meaning and Live Life on Purpose.” I picked the book up and loved it, and then I was a guest on Mike’s podcast where I found out that Mike is actually a CrossFitter and not only a CrossFitter. His coach is Greg Amundson. Greg was with me in Kenya on CrossFit for Hope and was with me at St Jude Children’s Hospital. Greg was the first guest on this podcast and Greg was one of the OG CrossFitters who used to appear in one of the very first videos about Fran, Michael and Murph and all of those. If you’ve been doing CrossFit for more than three years, you’ve heard of Greg and he is Mike Flynn’s coach. So I asked Mike to come on the podcast, talk to us about how to identify and master your key, about his book and also how CrossFit helps him because I want listeners to this podcast to benefit from Mike’s knowledge and experience and also to find people like Mike for their own gym. Enjoy.

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Chris: 01:54 – Hey guys, it’s Chris Cooper here. If you are headed to the CrossFit Games, I would like to buy you breakfast. So here’s what we’re doing. Together with Healthy Steps Nutrition, we have rented out the banquet facilities at the Sheraton across the road from the CrossFit Games and we’re taking about 250 people a day. You can come in and have breakfast with us. We’ll be talking a little bit about business, but the most important thing that always happens at these breakfasts, aside from the bacon and coffee, is the conversations. We have limited seating that’s gonna fill up, you can fill in the form in our show notes and make sure that you reserve yourself a spot. We’re going to do it at 7:30 a.m. on both Saturday and Sunday of the CrossFit Games. We will see you in Madison.

Chris: 02:33 – OK, Mike, welcome to Two-Brain Radio.

Mike: 02:33 – What is up, man? I’m super pumped to be here.

Chris: 02:38 – Yeah, it’s so great to have you here. Now in your new book you say that everybody is born with the key to success. What does that mean?

Mike: 02:47 – Yeah, so the world that we live in today is very much externally motivated, externally driven, externally oriented and people’s definitions of success or they’re constantly looking outside for the key. If I just follow this program, I will be successful, right? If I just do X, Y, or Z, I will be successful, if I, you know, fill in the blanks, right? But what the key actually represents in the book “Master the Key: A Story to Free Your Potential, Find Meaning and Live Life on Purpose” is our identity, OK. The key represents our identity. So if you believe that, if you believe that the key to success is mastering who you are, then the journey is not something that’s external. It’s something that’s internal. Something that’s within, something that you already possess. This idea isn’t something that’s new. This has been around, you know, this Stoics have talked about this, the Bible talks about this, thinkers have of all types talk about identity and answering four fundamental questions that we go through. Who am I? How do I show up in the world? What do I do when I get there? And who do I do it with? What’s my story? What are my gifts? What action do I take? And who do I take it with? And those are the four pieces of the key. And you know, we can go anywhere you want with this, but it’s a daily practice to master each piece, right? Your story, your narrative, your giftedness, how you perceive your gifts, how you express them in the world, how you take action, you know, how you take risk, how you view risk, and then who you’re going to spend your time with doing all of this stuff. And it’s a daily practice that only we can master. It’s an intentional pursuit that each individual has to take on their own initially.

Chris: 05:05 – OK, so everybody has one of these pieces already. You know, they know their own story. How do they figure out the second piece, which is what is their key? What’s their special purpose?

Mike: 05:18 – Well, I actually think that not enough people actually know what their story is. And that’s why there’s so many people that are confused about the idea of purpose. And let me just back into that a little bit. Just to kind of give you some data that will help you understand that most people don’t have a clue about who they are. So Gallup, the big research organization, recently released a study that revealed that 85% of employees are actively disengaged at work, OK? Actively disengaged is the key phrase right. They’re cognizant of the fact that they’re checked out. That’s costing businesses $7 trillion a year globally. Here in the U.S. the number is 70% of actively disengaged workers costing companies $500 billion. I want to stay in the U.S. for a second because also in the U.S. there’s 150 million give or take worker bees out there, right? 40% of that 150 million are pursuing a side hustle that they’re quote unquote “more passionate” about than their day job, right? So here’s the thing, there’s two really big problems here. Number one, people don’t know what the word passion means. So they don’t know what they’re really passionate about and they don’t know what they’re passionate about because they don’t know who they are. The word passion literally means the willingness to suffer for something.

Mike: 07:18 – So you can’t really truly follow your passion unless you know what you’re willing to suffer for and you can’t really know what you’re willing to suffer for until you know and have directed, taken control over the narration, of your story, specifically the hard things that have happened to you and your life. The adversity, the challenges, the failures. It’s easy to think about the successes. It’s easy to like, you know, kind of stay there. It’s much harder to go deep and to analyze and reflect upon the brokenness, the hurt, the disappointments and insert hope there. And look at how we can use the fruit of those challenges in the service of others.

Chris: 08:13 – How do people explore those challenges and like kind of sit back through their own narrative to discover or even just think about and break down those things?

Mike: 08:23 – So at the end of the day, and we talked about this when you were on my show, that we want to feel effective. We want to feel powerful. We want to feel good at what we do. We want to be efficacious, right? Dr. Albert Bandura calls it self-efficacy theory. We want to feel confident. And so when negative things happen, especially things that we’ve poured hearts into or things that we expected to turn out a different way and they don’t, what happens is we go through something called identity foreclosure. I’m fat. I’m not a good business person. I can’t do X. Right? All of a sudden, our I statements become associated with this victim mentality, as Victor Frankl talks about it, right? And so we end up telling ourselves that we can’t do hard things. And one of—and that statement actually prohibits us mentally and emotionally from going down internally to mine the gold within, because that’s a hard thing to do, right?

Mike: 09:46 – It’s a hard thing to be quiet, to quiet the mind. It’s a hard thing to reflect on the past and to ask yourself what parts of my story have I struggled to own and why? Right? It’s hard to do those things because it requires us to maybe go back and explore some painful things, right? But the thing that makes the human race, you know, a vastly more advanced species than any other species on the planet, is the fact that not only do we have the ability to forecast into the future, right, to vision, right, what we want to accomplish, to see our future selves, but we also have this tremendous power to bend back time and direct light onto the past, right? The challenge is that most people, when they’re reflecting, they do it passively. They’re not actually doing it as part of a practice. You know, they’re just, you know, thinking about the past and it stirs up these negative emotions and then they shove it in the back in the corner and they try to move on in their day. But they’re actually missing out on a great opportunity because when we intentionally reflect back into the areas in our lives that have been full of challenge or adversity or struggle, we have the ability to direct the light. We have the ability individually to control the energy that is being placed on that thing in the past and to carry it forward into the future. And our brain doesn’t know what time it is, right? It doesn’t. We have the ability to go back and do a little like inception. And change the narrative right there. And there are six caves, you know, are you familiar with Joseph Campbell?

Chris: 11:47 – Of course, yeah.

Mike: 11:48 – So he says, you know, the cave which we fear to is where the treasure lies. So using that concept, there’s basically, in my view, there’s six caves that we all need to enter. And to go back into the deepest, darkest part of that cave and seeking the treasure, right? And they are faith, they are family, they are fitness, they are friends, they are finances and they are fun. Those are the six caves. I formally refer to them as the six bridges of personal growth and well-being. But in the book I referred to them as the six caves. And those are—everybody has challenges, has had challenges in each one of those areas. And it’s up to us to go back into it, to draw out the treasurer there.

Chris: 12:51 – So maybe you can give us an example, Mike. Like how would you actively explore those caves instead of just like passively dwelling on them?

Mike: 12:59 – Yeah. Well, it’s all about questions, right? The questions that you ask. And so in, in my book, at the end of each part, there’s actually a reflection and a response section. And it’s full of questions that the reader gets to explore. So we’re talking about story right now. And so a great question, and there’s dozens of them, would be what false stories do I hold onto? How did I acquire them and why have I held onto them? So this is an opportunity for you to engage your brain in a certain rigorous exercise. And I’m going to connect exercise here in a second because this is not just a simple how-to exercise. This is not like one plus one equals two, right? This actually requires you to do hard work to answer these questions. What false stories do I hold on to? How did I acquire them? Why have I held onto them? That’s the reflection section. But there needs to be, whenever you reflect, there also needs to be a response, right? Instead of a reaction. So immediately following the reflection questions are respond questions. How will I respond to victory? How do I clear a path for the future? Why will owning my story benefit me? All of these types of questions, and these are exercises, right? And so that’s why you and I were riffing on CrossFit because I think that the fastest way to remind yourself that you are effective, that you are powerful is to do something that physically proves it to yourself because you are connecting your mind and your body in a physically challenging, arduous manner that if you don’t bring your attention, your awareness and your focus all together in one laser beam, then you could potentially do damage to your body. But by bringing your awareness, your attention and your energy, your mood all together, you’re reminding yourself that you have control of your body and your brain cause you’re telling your brain what to do in time and space, right? And then you get to go immediately after that, if you follow this kind of advice, you get to go maybe do these reflection questions right after an intense workout and your brain is just going to be firing, right? You’re going to be seeing things, hearing things, remembering things, recalling things, creating new things, right? Because you have all of these neuro pathways that are firing. And that’s why doing something like CrossFit, like cycling, is an incredibly powerful way to begin to remind yourself of your story and your inherent worth and that you are powerful in any area of these six caves. So I hope that kind of answers a little bit of—

Chris: 16:18 – Yeah. I think you kind of wet our whistle to hear more about CrossFit too. And we’re definitely going to come back to that. But you just mentioned worth and in your book you said that worth has to come before why, you know, in the business community right now, everybody has read it starts with why and everybody’s talking about knowing your why before you do anything else. You know, Mike, you made the great point that you have to establish worth first. What do you mean by that?

Mike: 16:46 – Yeah, so one of the very first lessons that the janitor teaches to Steve in the book is that before you can find your why, you have to remember that you are worthy of one to begin with. And that is so important because ultimately when people are talking about pursuing their why, or finding their why, why is just another word for passion, right? Find your passion. Right? And so like Simon is absolutely right. You know, you need to find your why. You need to understand why you’re doing things because people buy your why. And if you don’t understand the fact that—let me back up for a second. Cause when you decide what your why is, what you’re saying yes to is competition, disappointment, setbacks, frustration, the people you know, mismanaging your trust. You’re also saying yes to great opportunity, more success than you could possibly imagine. Right? But it doesn’t happen without great amounts of hard work and sacrifice, right? And so you have to be very clear on who you are and that you are worthy of those things, right, in order to say yes to them. If you say I found my why and you know the example that it’s much easier to deploy Simon Sinex work at the corporate level, right? Cause Apple breaks the status quo and we make beautiful things. And oh by the way, we just happen to make computers. You know, like it’s much easier to do that at the corporate level. It’s much more challenging to do that at the individual level. And so when you say the reason why it’s so important to remind yourself that you are worthy first is because that sets you up to endure the suffering and the sacrifice that’s going to be required when you truly do find your why. You’re worthy of it, you progress from saying I can’t do hard things to starting to ask yourself, can I do hard things to saying I’m worthy of doing hard things to what can I do with the hard things that I’ve experienced?

Chris: 19:24 – That is great, Mike. And you know what? I think that is especially critical or maybe it is just more apparent when somebody reaches the Tinker Phase of entrepreneurship because suddenly if you don’t have a great sense of self worth, that’s when these problems come into play. Like the impostor syndrome for example. But before somebody even gets to that stage, how can they know if they’re headed down the wrong pathway? You know, you mentioned 40% of people have some kind of side hustle. How do you know that you’re in the wrong career? You should be doing something else?

Mike: 20:00 – That is a really good question and I actually have been thinking about that quite a bit and it’s challenging. You know, the reason why it’s challenging for people to recognize when they’re on the wrong path is because people are selfish. And we have this problem in the entrepreneurial world right now where we actually have a pretty scarce mindset. We have a mindset where there’s not enough abundance for everybody to succeed. And so we find ourselves in our little silos, right? Where we’re not going to like play with people, we’re not really going to be fully invested in community and we’re trying to go someplace fast instead of going someplace far. And that old African proverb, if you want to go someplace fast, go alone. If you want to go someplace far, go together, right? And so community becomes so incredibly important. And the three characteristics of a great community, are first wild curiosity, second collaboration, and third correction, right? And so what happens is when you are in a community that’s wildly curious about Chris’s success, that’s eager to collaborate with Chris, and Chris is eager and wildly curious as well. You spend a lot of time together creating and doing hard things, shared suffering, shared passion, shared this, that, right? And so when one of your community members sees Chris veering off path, or going in a direction that is totally counter to all of the experience that they’ve had, they can remind you, they can say, “Hey Chris, what’s at stake for you? Why does this matter? We’ve been spending all of this time doing this over here. So you’re deviating, why does that matter?”

Mike: 22:13 – It’s going to be much harder if you’re trying to do this alone. If you’re trying to achieve, you know, all of the success that the world has to offer by yourself, it’s not going to go as fast as you might think. And it’s gonna be incredibly frustrating and harmful to you because you don’t have anybody to share the suffering with. You know, that’s going back to CrossFit. But like CrossFit is a group workout. Everybody is suffering together. You cycle, you’re in a group of people that are cycling, climbing that mountain together. Right? It’s the buddy system. Like if you’re doing it by yourself, then you’re not going to know necessarily that you’re on the wrong path until it’s too late.

Chris: 23:05 – I get it. OK. So the key to knowing, then, is surrounding yourself with people who are going to correct you if you’re on the wrong path.

Mike: 23:14 – Yeah. People don’t like that. I mean, call it accountability, but you know, people don’t like being held accountable. They don’t like being corrected. But if it’s done out of love, if it’s done out of actually willing the good for the other, right. So community is the last piece in the key. But everybody, if they’ve followed the protocol of story, gifts, action and community, and they’re doing that on a daily basis, then the result should be that because I have a strong sense of my self-worth, I also have a strong sense of Chris’s worth. And so when I see Chris veering off path, I’m doing it because I love Chris and want to will the good of Chris. Right? And I want to see Chris succeed to the levels that I know he’s capable of reaching. And by the way, the person that is correcting doesn’t feel good correcting either. You know, it’s like, man, like it’s uncomfortable, but we have to have uncomfortable conversations with ourselves and others in order for the growth to happen that we want in our lives.

Chris: 24:36 – OK. Well, we are going to come to CrossFit very soon, but is it our duty to have these uncomfortable conversations with the people that we care about most? Even if you know, we might sacrifice the relationship to do it?

Mike: 24:56 – It is. It is. It’s incredibly, because there’s really not that many decisions that we have to make. We get what we tolerate. I forget who said that quote, but you know, life is made up of a series of choices. So if we make a choice not to have that uncomfortable conversation regardless of the consequences, then we have to own it, right? Then we can’t complain, then we can’t, you know, vent to other people that so-and-so is really bothering me or doing X, Y and Z. And you know, you’re making a choice to not have that hard conversation, but you could have that hard conversation and maybe instead of telling, you ask questions and it draws out—it becomes a conversation, right? The outcome might be better than what you’ve envisioned happening in your head because now you are both facing the same direction because you’re having conversations, right. Instead of questions. I mean, you’re asking questions instead of making statements. But even the default choice is still a choice. You know, the default choice would be to avoid that awkward conversation. I was giving a keynote to a big company in the Silicon Valley and I actually had them do three uncomfortable exercises. So I actually had the people, there were about 80 people in the room, and I had everybody partner up and turn to their neighbor. And the first exercise that I had them do was be very—and they’re like, you know, facing each other, right? And I said, “Be very loud. I want you to be loud. I want you to say, ‘I am powerful,’ looking at each other in the eye.” And everybody’s giggling and laughing. And then I said, after everybody calmed down and the giggling kind of died down, and I said, “I want you to look at each other again and I want you to whisper the same phrase.” People were so uncomfortable, so uncomfortable. It was really fascinating. You know, I had never done it before, but I’m like, I’m going to do this and we’re going to see how it works. But people are uncomfortable with the idea that we are powerful. Even the CEO of this organization was sitting in the back of the room after this exercise and he was nodding his head, you know, because being powerful requires us being vulnerable.

Chris: 27:37 – OK. What was the third exercise?

Mike: 27:42 – The third exercise was, oh shoot, hold on. Oh, the third exercise was, oh gosh, let’s see. The second one was, the second was no, the third exercise. The first one was I am powerful. I had them do that a couple of different ways. Second exercise was I am worthy. Saying the same thing. And then the third exercise was I am competing in my own race and I want to help you win yours.

Chris: 28:19 – Wow. That is powerful stuff. And every time we talk, Mike, I get more and more impressed. Not just at your intellect, but also your empathy. And you know, I know hundreds of CrossFit gym owners, maybe thousands. And if I had to pick the best one for you and say I could drop you anywhere in the world at any gym, I would say I pick Greg Amundson. Who’s your coach, Mike?

Mike: 28:47 – Greg Amundson.

Chris: 28:49 – There is tremendous serendipity, I think at this level in business and also in CrossFit. So can you tell us your CrossFit story?

Mike: 28:59 – I avoided CrossFit like the plague for quite a while because of my own limiting beliefs because of what other people said, right. Other people’s expectations, right? Other people’s fears, other people’s this and that. And so I was just your typical gym rat. You know, my fitness story is I was a competitive athlete in high school. I had the opportunity to play college football. That ended before I graduated high school due to a devastating knee injury. And then I just became like your typical gym rat, you know, and my health kind of went sideways a little bit in college because I wasn’t invested in anything. And then I actually got recommitted to fitness and I was all in and I had gotten down to 10% body fat, just at the 24-Hour Fitness kind of stuff. And then the financial crisis comes, and I’m skipping a lot of things, but I’m just giving you the fitness stuff, right? Financial crisis comes along. I’m the gym rat. I’m doing this typical mirror muscle, you know, just this and that, you know, there’s no community. Everybody’s got their, you know, you might as well be alone in this crowded room. Everybody looking at themselves in the mirror saying how beautiful I am, but how scared I am. And I had blown up to 250 pounds. And this was in 2009 and I bent over to pick up a sippy cup of daughter’s on the stairs and my back gave out and I was flat on the floor. And my wife was at the gym. I couldn’t get ahold of her. So I had to call my mother who lived 10 minutes away from us. She had to drive over and pick up her 250-pound son off of the floor. And that was one of my rock-bottom moments. That’s the physical rock-bottom moment, where I knew things had to change and I couldn’t do things the way that they had been done before.

Mike: 31:03 – So I still didn’t want to do CrossFit, so I did this other group training thing, which was good. And then I’m like, you know what? And then I saw a friend of mine from high school, his name is Steven Berrigan. He is an amazing guy. He’s over at CrossFit West. He had never lifted a weight in his life growing up. He was a soccer player. He was a runner, had done, you know, marathons and things like that. Never picked up a weight in his life. And I saw him at a Christmas performance and he was solid. And I’m like, dude, Steven, what? He’s like, yeah, dude, you should totally do CrossFit. You should try give it a try and so I’m like, OK. So then I embarked on my CrossFit research journey. I am in Santa Cruz and CrossFit is like Starbucks. They’re on every corner, right? So, I looked at CrossFit West, I looked at CrossFit Ready, I looked at CrossFit Watsonville. I looked at all of the CrossFits that were reasonably close to where I work on a daily basis. And then I found CrossFit Amundson, and it was very clear that Greg led with the mind and the spirit and then the body, right? And that his methodology, so far as I could tell, was incredibly close to the origin of CrossFit. Like how he programmed his stuff. And so then I signed up, I went in and it was an incredible place. It is incredible place, where the mind, the body and the spirit are being forged throughout every workout. And led by Greg, you know. And the other coaches there who he’s kind of taken under his wing. And so I have been there since 2014 and I love it. You know, and the first workout, the coach at that time, the head coach was Melanie, she would not let me put weights on the barbell. So here I am like this arrogant, egotistical person. I’m like, I’m going to do this workout with no weights on the barbell? Do you see me? By the way, I wasn’t even, I wasn’t in great shape then, but I’m like, I’ve done this. I know what to do, you know? But it was a mind-opening experience and has led to me ultimately deciding to start my podcast, which you were a guest on the Impact Entrepreneur Show which then ultimately led to the book and is leading to so much more. Because of the hard work that I’ve done in the gym, I’ve realized that I’m effective, that I can do hard things, that I’m worthy of doing hard things and then I can do hard things. I can do great things with the hard things that I’ve experienced.

Chris: 34:15 – That is amazing. And I think you know that that was part of the original intent of CrossFit, but nobody epitomizes or teaches that methodology as well as Greg Amundson does. And so for your listeners who don’t know who Greg Amundson is, I’ll give you a link. He was the very first guest on this podcast back in 2015 and when I was talking to Mike, to whom I was introduced through our mutual publisher, Scribe, we started talking about his gym. And a few hours later, Mike sent me this great photo of he and Greg holding this little piece of mango wood with the word CrossFit burned into it. And this is an amazing story because years ago, maybe 2014, Greg Amundson and I were together in Kenya and the only wood around to build desks for schools was mango, which is a very hard wood. And so they were taking little tiny pieces and we had this CrossFit brand and I was holding the wood and Greg was burning the word CrossFit into it. And we all took one of these home and Greg still has his, and I’m literally looking at mine in my windowsill right now. So, it’s just amazing, I think fate kind of brought us together here, Mike. I would love to help other people who own gyms meet more people like you. And so what I’d love for you to tell us is, you know, what attracts you as an entrepreneur to CrossFit? Why do you keep going instead of switching it up to go to something else? And then what can gym owners do to meet more people like you?

Mike: 35:47 – I love CrossFit as an entrepreneur because I spend all day making decisions and the one thing I don’t have to think about when I go to the gym is what workout I’m going to do. I love it, right? Like that’s number one. I know that it’s going to be hard, fast and furious. Like the longest workout we’ve done recently was Murph, probably, you know, back in May. Some people did Murph, like several rounds of Murph over a 24-hour period, including Greg, he did five rounds of Murph in 24 hours.

Chris: 36:27 – Oh my goodness.

Mike: 36:28 – We have another guy in our gym named Eric who did seven. Eric, he’s actually a former Regional competitor from Arizona, but he lives here in Santa Cruz now as a paramedic. Anyway. So I don’t have to think about the programming. I know it’s gonna be fast and furious. I know that I’m going to be around people that are engaged in the process of growing mentally, physically, and spiritually in that gym in particular. We’re going to do this stuff together. Everybody’s going to encourage you, no matter whether you are walking in that gym and haven’t lifted a weight one day in your life or you’re Greg Amundson, everybody is going to treat you as an equal and welcome you and introduce themselves to you. Nobody’s got their headphones on. There isn’t a mirror to be found in that place. And it’s just a growth chamber, right? So I think that to attract more—I was actually thinking about this this morning. I don’t do CrossFit because I have weight-loss problems. I do CrossFit because I struggle with self esteem. CrossFit reminds me that I’m worthy of doing hard—not to be a broken record, but this is important. And like CrossFit reminds me that I’m worthy, that I’m worthy of doing hard things, that I can do hard things, that there’ll be benefit and fruit from putting myself through hard things at the end of that. Right? I don’t do CrossFit because I’m trying to lose that next, you know, 10 pounds around the waist, which I am. That’s what you do Zone for or something else, you do Zone for that. I do CrossFit because I want to remind myself every day that I’m powerful and effective and that is the most important thing for every entrepreneur listening and every gym owner listening to remind their entrepreneurial clients of, because when they walk out of that gym and they go back to their business, they go back to their home, their relationships, they have to carry that lesson with them.

Chris: 38:52 – Amazing. So if I’m running a gym and I want to meet more entrepreneurs, Mike, I mean obviously I should be getting that message out on social. What are some other ways that I could do it to connect with more people like you?

Mike: 39:08 – Well, I actually think that this medium of podcasting is the fastest way to meet like-minded individuals today.

Chris: 39:17 – That’s interesting.

Mike: 39:19 – I think it’s a huge way to connect with people. I think that people who have podcasts tend to be more empathetic, and also driven, right. And eager to connect and eager to build community. So I think like one idea would be for these local gyms to start a local podcast or a local YouTube channel, right? Or something along those lines where they’re having conversations with their members and sharing their members’ stories, the testimonials, not about weight loss, but about what CrossFit has done for their mind. I think that would be really powerful. I think that, you know, like one of the things that Greg does, and I’m pretty sure most CrossFits do this as well, is the community workouts on Saturdays. You know, where the whole community, it’s open door, you know, it’s a pretty accessible workout to everybody. You can scale it up or down so everybody can do it. And it’s really community-building. I’ve brought my kids to it not every Saturday workout, but anytime there’s a big community workout like Murph, I try to bring my kids and involve the family. Right? That’s the thing too, like getting your family involved is really powerful. And then turning your gym into another learning environment. And so for Greg, what he’s done is, you know, he’s pursuing his masters in divinity right now. And so once a month, he actually turns the gym over on Wednesdays to like a chapel, right? Where he preaches a message, right? And he calls that Faith Works Ministry. Sometimes there’s a workout before, but oftentimes it’s immediately after the four o’clock class and he brings, you know, there’s music and it just changes. So it’s finding other ways to repurpose your gym to help the mind, body, spiritual development of your members. Don’t just think about your gym as a place for people to throw iron around. You know, it’s a mind gym. It’s a heart gym, it’s a spiritual gym. It’s a place for people to build relationships, right? Think abstractly outside of the box about all of the ways that you can use your gym to help me become the best version of myself.

Mike: 41:59 – So you have to understand who Mike Flynn is, right? What my struggles are. You have to understand that I struggle with self esteem, body image in particular, right? I’ve struggled since I was a little kid. You have to understand that about me. You have to know that I have asthma, right? You have to know that I have a wife and four kids and at peak traffic it takes me 40 minutes to get home. And so I have to leave like right at the end of the workout to jam out there so I can get home to help my wife with my kids. You have to understand the holistic aspect of the person. Right? And every gym can do better at doing that, especially with the members that have been there longer, they should go back and find out more, do a little bit more in-depth analysis of who’s in their gym and why they’re there. And that’s going to completely reframe how you program.

Chris: 43:02 – That makes a lot of sense. I think too, you know, maybe you can give us a little bit of—paint a picture of what it’s like to train in Greg’s gym, because I don’t think you can fake any of that. Right? You have to be authentic. And so when I’ve been to CrossFit Amundson, you know, you always face the ocean during your warm-ups and you know, maybe you can kind of paint us a picture of what goes on there.

Mike: 43:27 – So typically, you know—I’m a part of the four o’clock class, so we get there, around 4:05 we start our warm-up. Maybe it’s a run or row or whatever, you know, and it’s always dynamic. And then when we start doing our dynamic stretching and our warm-up in the circle where we’re loosening up and things of that nature, it’s always facing the ocean. It’s always starting to be mindful of your breathing, breathing in through your nose. It’s always, you know, start repeating a positive mantra or scripture or some sort of inspirational message in your head. Those are the things that he is always starting with. And then we typically will, after that, you know, we’ll break, get some water, whatever it is. And then before we do the whiteboard breakdown of what the actual WOD is, oftentimes he will, either before or at the end of the workout, he’ll either have some sort of a positive inspirational message to share at the beginning or at the end that sort of ties in with what the workout is going to require of us that day or of what it did require of us, right. If he’s doing it at the end, sometimes at the end, depending on the time, if it was a short workout and we have, you know, 15, 20 minutes left at the end of the workout, we’ll do some box breathing. We’ll do some, some meditation, we’ll do, you know, stretching, you know, that kind of stuff. A lot of times, you know, on Tuesdays and Thursdays, after five o’clock, he’s flipping the entire gym over into a Krav Maga studio. You know, and so like that’s another way, like you’re teaching people how to defend and protect those that they love and themselves. Right? That’s another way to repurpose your gym, right? So it’s an incredibly, it’s a very rich place. It’s like a banquet, you know, not only are you going to get like a great workout physically, but your mind and your spirit is going to be fed. Your heart’s going to be fed because you’re around people that you’ve come to love, because you’ve suffered around them so much, you know?

Chris: 45:48 – Yeah. I think that’s great, Mike, and all of this in 800 square feet, right?

Mike: 45:51 – Oh yeah, it’s super tiny gym, you don’t need a huge box, you don’t to have 50 yards of turf to push a sled on. You can take an 800-square-foot, thousand square-foot box, and turn it into a beastly place.

Chris: 46:13 – That’s great. Well, Mike, hey, thanks a lot for giving up some extra time than even what I asked for to talk to CrossFit gym owners and other entrepreneurs. We really appreciate it. I’m going to link to your book in the show notes so that everybody can get themselves a copy and it’s just such a fantastic, simple read with such a powerful message because you’ve framed it in a really sticky story. So thanks for that and thanks for helping everybody.

Mike: 46:36 – You bet, man. Thank you for the honor of being with you today on the podcast and hopefully breathing life into some people.

Chris: 46:44 – Absolutely.

Greg: 46:49 – As always, thank you so much for listening to this podcast. We greatly appreciate you and everyone that has subscribed to us. If you haven’t done that, please make sure you do drop a like to that episode. Share with a friend, and if you haven’t already, please write us a review and rate us on what you think. If you hated it, let us know. If you loved it, even better. See you guys later.

 

Greg Strauch will be here every Thursday with the Two-Brain Radio Podcast.

Two-Brain Marketing episodes come out Mondays, and host Mateo Lopez focuses on sales and digital marketing. 

On Wednesdays, Sean Woodland tells the best stories in the CrossFit community on Two-Brain Radio With Sean Woodland.

Thanks for Listening!

To share your thoughts:

To help out the show:

  • Leave an honest review on iTunes. Your ratings and reviews really help and I read each one.
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Mirror, Mirror: Why Most of Your Hires Are Bad

Mirror, Mirror: Why Most of Your Hires Are Bad

I wasted $170,000 on bad hires in two years.

 

My mistakes were many: I hired good people, but didn’t define their roles well. Or I hired good coaches who weren’t great employees. Or I failed to ask new coaches “Are you sure you want to do this?”

 

Most of the failures were my fault. These are avoidable problems, that I now solve with a series of four questions.

 

But the biggest mistake I made with staff was the Mirror mistake. And almost every single Founder makes the same one.

 

The Mirror mistake is this: we try to hire staff who are the same as us.

 

We try to find carbon copies of ourselves. Here’s why this is a huge mistake:

 

  • That person doesn’t exist. At best, we find people who are almost as good as we are, and then spend the next few years looking over their shoulder to correct their mistakes.
  • We treat our own staff as our future competition: we’re wary of teaching them everything. We don’t shine the spotlight on them. We try to outwork, outcoach or outshine them because we’re scared they’ll eventually leave.
  • We hire for the work we understand, instead of the work we don’t. Gym owners hire other coaches. Salon owners hire hairdressers. Accountants hire accountants. But we should really be hiring for lower-value roles first, and other roles second, and replace ourselves as the primary provider third.
  • Here’s an example: a gym owner hires a new coach. This buys her time to do “the other stuff”–doing the books, setting up marketing, and selling memberships. But no one’s ever taught her how to do any of that stuff. Her background is coaching, so she spends time training the new coach; watching the new coach; and judging the new coach instead of doing her real work.
  • A gym owner in the Founder Phase should hire a cleaner; someone to do administrative work; and then learn how to do marketing and sales. Then she can hire another coach to work with her new clients. But this isn’t what usually happens. In most cases, the gym owner duplicates herself in the coaching role, and ends up with two salaries and no sales.
  • We think others know what we know. They don’t. There’s no such thing as “common sense”. If you don’t tell them exactly what to do, they have no chance of success.
  • We don’t put our clients’ wants first. If you’re more of a technician than a cheerleader, you’ll probably hire another technician. But is that what your clients really want at 6am? Not in my experience. Our lack of diversity fails to attract (or keep) new clients.  Before I understood what my best clients actually wanted, I tried to find other technicians like me. But when a trainee coach had to take a 6am class because of a scheduling emergency, my clients absolutely loved her energy and enthusiasm. And when I did the “Apples” exercise with my best clients, I finally realized that most of them valued enthusiasm over textbook knowledge.

 

The best person to hire is usually complementary to you: they have an opposite skillset, or a different personality. If you’re more left-brained (tactical, analytical, and logical) hiring a right-brained person (empathetic, creative and caring) is a very powerful move. If you’re a great coach in the Founder Phase, hire someone to replace you in low-value roles so you can coach more. If you’re looking to move into Farmer Phase, hire someone to coach so you can grow the business…but only after the low-value roles are filled by someone else.  And in Tinker, use tools like Kolbe to match the perfect person to the perfect role.

 

We guide you through the hiring process in the Incubator.

Episode 175: The Green Light Program With Vaughn Vernon

Episode 175: The Green Light Program With Vaughn Vernon

Greg: 00:01 – It’s Greg Strauch of Two-Brain Media and on this week’s episode we talked to Vaughn Vernon of Affiliate Guard. We talk about the Green Light program that they’ve started with this new act that’s going to be taking place of 2020 and we jump into the changes within the CrossFit certifications and the different certifications that Vaughn as an insurance agency will back so that you guys can take care of business. Subscribe to Two-Brain Radio to hear the very best ideas, topics to move you and your business closer to wealth. Two-Brain Radio is brought to you by Two-Brain Business. We make gyms profitable. We’re going to bring you the very best tips, tactics, interviews in the business world each week. To find out how we can help you create your Perfect Day, book a free call with a mentor at twobrainbusiness.com.

Greg: 00:57 – We would like to thank one of our amazing partners, Healthy Steps Nutrition. Are you struggling with creating a nutrition program from scratch? What about looking to save time on building another revenue stream? Are you looking for ongoing support on growing your program? HSN has built an amazing service to help guide you in building your very own nutrition program. They start with an onboarding training course that gives you one on one time with a mentor to help you build the nutrition program, not only to help you with additional revenue, but help your members reach their goals. They’ve helped over 400 gyms build profitable nutrition programs. Go to growyournutrition business.com to check out their free resources and to book your free call today.

Greg: 01:40 – All right, I’m on another amazing episode of Two-Brain Radio with the famous Vaughn Vernon of Affiliate Guard. How are you, Vaughn?

Vaughn: 01:46 – Doing good, buddy. Thanks for having me on again.

Greg: 01:49 – Oh, happy to. I love having you on. I love even when we were able to chit chat at the Summit about different things, things that gym owners go through, some of the things, stories that you hear, that you think, “Oh, there’s no way that’s possible.” And then you kind of confirmed, sometimes hey, yeah, this does happen. I’ve seen it happen. Or heard of it happening. And so it’s always good catching up to you, but really jumping onto today is kind of talking about some of the changes that we’ve had within the CrossFit certification realm. And really diving into that with the knowledge that you have of the insurance side. I mean, with the changes that have happened, there’s a few things that gym owners should know about that could affect them in a positive way or possibly even negative ways. So, let’s kind of jump into that. What are the changes that have happened with the CrossFit certification system?

Vaughn: 02:42 – I know enough about that to be dangerous. I try to focus on what has like the biggest ripple effect going into these gyms for these gym owners and coaches of what this landscape is going to look like in the future. For the fact that one constant in this life is change, right? So with kids training, this is the biggest change I have seen with kids training, that landscape is a lot different now. And you need, absolutely 110% need abuse and molestation coverage on your insurance policy. Minimum of 300,000 on an aggregate, 100,000 on occurrence. We need to have mandatory background checks done every year on every trainer that is interacting in any capacity with 17 years of age and younger. So not only is this coming from the insurance geek’s end of the stick, this is also coming from the Safe Sport Act that has been passed and come 2020, this legislation is going to be full circle in all these gyms, right? So in order to be in compliance with this legislation, you’re going to need to have, again, mandatory background checks on every trainer every year. You’re going to need to have an anonymous tip line via email and phone. If someone sees something inappropriate happening, they can anonymously tip it in. We’re going to have to have documentation for like accident procedures where something does happen, how you intake that correctly, documenting the occurrence. And if something does happen and you have a governing body come into your facility to investigate and you don’t have your ducks in a row, probably going to be a very character-building experience to say the least to address that. So I spoke on this briefly at the Summit with the Green Light platform that we’re launching. So this Green Light platform will make every gym underneath the Affiliate Guard flag in compliance with this new legislation turnkey. OK. Now, with training youth, it’s an entirely different ball of wax than training adults, right? For the fact that if little Johnny gets banged up, we’re going to handle that a hell of a lot different than we would if Johnny’s dad got banged up in the event of legislation, or excuse me, litigation. Does that make sense?

Greg: 05:52 – Yeah. What we do, what would be the real difference that a gym owners need to think about between an adult versus a kid if an injury happens?

Vaughn: 06:03 – Right, so with a kid, I mean, we got to make sure A, it’s a super safe environment, with the programming, with you know, if you’re doing obstacle drills or whatever, or just basic movement or if little Johnny falls over that he’s not gonna have his head break his fall for him on the rig or anything like that. You know what I mean? So it’s like a controlled environment. So look at it like this way too bro. So if a kid gets banged up, we don’t want to go to the mat, we don’t want to go down the litigation road for the fact that, you know, if it gets that ugly, who’s the court gonna side with, mom and dad or the fricking insurance company? So we want to handle that in an entirely different fashion than we would if an adult got injured because we can rely a lot more on the waivers. We can rely a lot more on, you know, he didn’t check his ego at the door. This is a self-inflicted injury, stuff of that nature. So it’s an entirely different mindset. Obviously we’ve got to have waivers in place for minors. We still got to do that. It’s just best practices. We should have policies and procedures in place to where if, say my son goes and works out and I can’t go pick him up or my wife can’t go pick him up and he gets a ride with his buddy’s mom and dad, we should have pick-up authorization forms in place. Does that make sense?

Greg: 07:35 – Yeah, completely. Completely. I mean that’s a huge factor. It’s a minor and I can only imagine the litigation route that could happen if you released him to so-and-so that said that they were an uncle or an aunt when they really weren’t. That could be huge. So that makes complete sense.

Vaughn: 07:56 – And then I got templates, all this stuff, after we’re done here, I can email you those templates if anybody wants to use them.

Greg: 08:02 – Yes. Yeah, that’d be perfect if you have them. Do you have them on the website as well? Cause we can definitely link on your website.

Vaughn: 08:08 – Yeah. Should be underneath my resources section.

Greg: 08:10 – Perfect. We will make sure that it’s in the show notes. So with these changes, what was the reason for you now coming out with this Green Light program through Affiliate Guard, and this kind of act that has come from federal government. What was the reasoning behind it?

Vaughn: 08:30 – Yeah man. So it’s unfortunately it’s the world we live in. This is in the wake of what happened with USA Gymnastics and this whole Me Too movement, variety of other scandals that have happened. I have been in the circle on this for about a year, about a year now of how this legislation is gonna look in 2020. And I have partnered up with some people who are, this is all they do. And we have been working on a proactive versus reactive platform to where all the i’s are dotted. All the t’s are crossed. Once this comes full circle, here’s—boom, turnkey. Here you go. I mean it’s so much admin work to get in compliance with this stuff. Nobody wants to take the fricking time to do it. Where you know with this new platform here, once you’re registered up, signed up, have your coaches do the background checks, all that, you know, you could be good to go in a couple hours and you’re done, moving on with life. So I would look at it like this too. Insurance companies, believe it or not, did you know that they like to make money?

Greg: 09:53 – I can believe it.

Vaughn: 09:53 – I know, it’s weird. So I’m thinking from the companies that I deal with, I’ve been talking to my reps about how this is going to look and all that stuff and they flat out are saying, you know, if there are not policies and procedures in place to be in compliance with this new legislation, if something did happen, the insurance company’s going to exclude that out of the contract because you, the policy holder, were not in compliance. So you’re basically going to be self insured if you don’t do this shit. That’s the bottom line.

Greg: 10:29 – Oh wow.

Vaughn: 10:29 – That’s the bottom line. Yeah.

Greg: 10:31 – Now with this Green Light program, I mean you guys have built it, so it is, if you’re an Affiliate Guard member and you have a policy with you guys, I mean like myself, that means I can basically go to you and it includes, I mean the background checks and all this paperwork and stuff like that. What are, is there additional costs or anything like that?

Vaughn: 10:50 – It is, dude. So, we’ve been kicking the tires on anywhere between 50 to 100 bucks for the whole year to have this tool, which is a smoking deal in my opinion.

Greg: 11:02 – 100%. I completely agree.

Vaughn: 11:05 – Yeah, it is, man. I mean, just the time alone it’s going to save you from the burden of not knowing where to go. How do I do this? What governing body do I show that we’re in compliance, all that crap. So, yeah, that’s how, that’s gonna look, I just had a brain fart, dude. I’m sorry. Don’t edit that out either, will ya?

Greg: 11:31 – No, it sounds good. So, with the Green Light program. What else is included into that? Like is there waivers and everything like that? Kinda like the release you were talking about?

Vaughn: 11:42 – Yeah. So we’re going to have obviously waiver template, stuff of that nature. A lot of people use, you know, Wodify, Mindbody online, whoever. That’s great. Keep those digital platforms there. That’s good. So, with these trainers, right, these background checks, so once these background checks are executed, so like 10 months down the road after that’s done, we’re going to be pinging you to get those refreshed. So annual background checks, it’s 15 bucks per trainer per year. That’s how that looks. Now we have also kicked the tires on doing a full like, employment application as well for these trainers, which would be a good loss control tool. You know, at the end of the day, trainers are representing your brand. If you know, you get a guy that has had a bad past and whatever, you know, you have full disclosure here of who you’re conducting your business with. It’s just a best practices position, right?

Greg: 12:48 – Yeah. Well that would be awesome. I mean, you got gym owners that are looking for coaches and you find somebody that’s got their L1, or any certification. You can get one online even and it’s not going to specify any kind of background check on them. So I mean you could be getting the wrong people in the door and not even know it. So that, I mean that would be huge to be able to do something like this. I mean 15 bucks, like that’s such a small amount of money for the risk that you’d be putting yourself into by having these coaches work with kids and be able to talk to these kids and groom these kids. Like you see in these situations that have happened with like you said with the USA Gymnastics team, you know, and you don’t even know what’s happening. So, I mean that’s just a huge risk for $15. I mean I would spend 10 times that amount per person if I knew it was going to help us be covered. And then also me not having to do the lay work as the gym owner.

Vaughn: 13:48 – Right. Yeah. We’re also going to implement in this too, and please don’t shoot the messenger on this. So every quarter we’re going to be pinging you with you going through your gym, checking out if your rig’s still secure, your ropes are secure, your rings are good. If you have squat racks bolted to the wall, that that’s all nice and adhered. So where if you know, God forbid a piece of equipment does fail and we get John a litigation and they say you never maintained your equipment or anything like that. We have that set piece to rely on as well. That scheduled maintenance is performed on the rigs and all that stuff. All the infrastructure of the box there.

Greg: 14:37 – I love that. And if any gym owner out there is listening right now, pause your podcast, go check every piece of equipment for safety and make sure it’s serviceable, as the military loves to say, make sure that everything is bolted down correctly. Because I know my staff does that on a quarterly basis. So I think that’s huge. If you’re going to be pinging the gym owner or the GM or the head coach or whoever is going to be actually going through and checking these things, having a checklist created for each piece of equipment and make sure that everything’s safe. I mean, the last thing you need is somebody doing a muscle-up on a rig and those bolts have loosened over time and that whole piece of equipment comes crashing down on them.

Vaughn: 15:17 – Yeah, that would hurt really bad. Gravity does not discriminate.

Greg: 15:23 – No, not at all. Not at all. So I love this Green Light program. I mean, I remember when we were talking about it, I remember hearing about it at the Summit. And I think it’s huge, and not the amazing factor of doing the background checks for the kids and the parents and everyone feeling a lot more safe with making sure that these people that are coming in are the right people if we want to call it that. But really from a gym owner side, I get super excited because this is gonna save them time. This is gonna save them money in the long run if a litigation actually did come forth. And it’s gonna save everybody a ton of time, ton a ton of headache, ton of stress. But it then also, I mean from a money standpoint, this is pennies on the dollar. I mean, I know my coaches have done background checks and it’s 50-plus dollars for each one of them at a minimum. And it’s not easy to do. It is not like, hey, fill out this form and you’re done. This is going like to police departments, and you guys are saving them time, money. You’re saving the headache, you’re helping out the staff, you’re helping out the parents that are bringing their kids there to make sure it’s a safe environment. And when you say, “Hey, we do background checks and every single person,” regardless, like for me, I would have every single one of my staff members go through a background check, whether they deal with the kids or not, kids are in the facility. So that means if we have a childcare area and people brings their kids, some people may interact, it may not be directly, but indirectly with these kids, I would much better my staff all have the checks then even having just one or two that are just doing the kids courses. So this is huge.

Vaughn: 17:05 – So let’s talk about noncompliance. So let’s say you sign up, you’re good to go. We’re gonna give you like 30-day window to finish all your registration and all that stuff. And we start seeing, you know, nothing’s happening. And if we don’t get a call to action, you’re registered on the Green Light, the whole policy is canceled. Boom, you’re out. So we’re taking a pretty aggressive standpoint on that for the fact that A, it’s, you know, kind of required now. It’s federal law and B, if you don’t want to comply with this tool that we’re giving you, I dunno if we’re going to be a good fit or not type-deal you know what I mean? You’ve got to take this stuff seriously.

Greg: 17:51 – So switching gears a little bit, I mean, anyone out there that does want the Green Light program better yet, when is that going to go into effect?

Vaughn: 18:00 – Well, believe it or not, developers are slow, did you know that? This thing was supposed to be live Monday and they’re saying now it’s going to be live 7/15. So it’s all but there, my friend. It’s all but there.

Greg: 18:20 – So if any gym has their policy coming due here shortly, it’s best to just jump on that train here. I mean, if they’re due August 1st, it’s perfect timing for them to jump in and start onto this Green Light program with you.

Vaughn: 18:33 – So let’s talk about—before I switch gears for two seconds, I’m going to get you links as well, how this legislation reads and all that stuff. So if these guys want to, you know, just kind of check out what the, the verbiage looks like on the infrastructure and all that stuff. It’ll be there in black and white.

Greg: 18:51 – Perfect. No, that’s huge. Thank you. Thank you Vaughn. I think everyone needs to needs to understand the verbiage and have it, but then even people that maybe aren’t using Affiliate Guard and they’re like, hey, I didn’t know about this legislation. My insurance company has not contacted me about any of this stuff that’s coming up soon. They can at least jump into your free resources and look at those different documents and decide if they, I mean maybe they want to switch over then because you guys are going to be keeping track of this stuff and showing them, hey, we’re going to be proactive and not reactive.

Vaughn: 19:24 – Yeah. I got to tell you, I don’t know any other outfit that is taking this approach on what’s coming down the pipe here. And the people that I work with, too, she’s been in, she’s been in the game for 40-plus years and she’s working really close with the law firm out of Connecticut that’s helping with this legislation as well. And I mean, we’ve got the A team working on this. They’re the real deal. And she’s got a son who just got a full ride scholarship playing lacrosse and you know, she sees it day in and day out too, man. So it’s like I said, you got the A team working on this. So yeah. It’s good stuff.

Greg: 20:07 – Yeah, agreed. And it’s stuff that’s definitely a necessity that wasn’t as a necessity in our minds. Not that it’s not a necessity, but five years ago, we weren’t thinking about this to this extent, but it’s definitely come to light.

Vaughn: 20:24 – Right? It was not even on the radar.

Greg: 20:27 – No. I mean, I look at it like this, 20 years ago when you would leave your kid home alone, when they were like 15, it was no big deal. Now that would be a huge deal. I mean, and that’s just the world we live in now. So it’s not that those people weren’t there back then. It just wasn’t as, I guess publicized, that, hey, these people are here, this is what’s happening. This is what they do. So I think it’s something that I wish we had back then, but I’m glad we have it now. I’m glad you guys are working on this and building out this Green Light program so that gym owners can, sleep a little bit better at night knowing that hey, their bases are covered to the most extent they possibly can be. So jumping into some of the certifications lately, now, CrossFit’s made some big changes. They’ve done some things with their certifications where, they have their L1, their L2, I believe their L3 even, but they’ve kind of gone away from having those like CrossFit Gymnastic certs or CrossFit Olympic Lifting certs. And they’ve kind of put that back on the other people, so that they are the experts and allowing them to continue being the experts. Now with running classes, and let’s say I have like a boot-camp style class, that isn’t CrossFit methodology and my coach wants their L1, but really they probably, it’s not as important as making sure they have a certification in small-group training or something. And I still love the L1. I think it’s a great certification. I love having all my coaches go through it, whether they’re working with a Oly club program or if they are going through with PT. I still think it’s a great program for everyone to still go through in certification. But kind of with the changes and everything like that, I know with Two-Brain, which we had Josh Martin on a little bit ago with the Two-Brain coaching, if somebody goes through that cert, you guys are actually also authorizing that to be a legitimate cert since it has been backed to be authorized for gym owners to use or their coaches to use, correct?

Vaughn: 22:38 – 100 percent correct.

Greg: 22:38 – And with that, is there other certs out there that you guys say, hey, if they’re doing some other small-group training besides CrossFit, you guys are saying, hey, these are actually legitimate certs that we allow as well?

Vaughn: 22:56 – Yeah. So we’re pretty flexible on that end of the stick. We just need these guys certified in the movement they’re instructing to their athletes for the fact that if we get sued, you know, these attorneys that want to go after the trainers, well it’s just the way the game is anymore. And so if this trainer does not have any certificates, I mean that’s negligence, then that’s going to be a really shitty day in court. Right? So we’re good with like Ace, NASM, USAW, Two-Brain. Just proving that we know our head from a fricking hole in the ground here, you know, and yeah, just keep records of all those certs on file there at the gym. Back in the day we used to make every gym owner shoot us up emails of who is a trainer, who wasn’t, and that just became a logistical nightmare to manage. So, we came up with, if we get sued and your trainer cannot provide any form of certification, we will not honor defense on behalf of that trainer. That’s how the game is played.

Greg: 24:05 – Awesome. No, that’s completely legitimized. Now one thing and I still get this, I still do my mentor calls, I still do the free help calls and I love both of those. That’s part of my Perfect Day. But I still have gym owners ask the question or better yet they make the statement of, well, I can’t have so-and-so coach my class because they’re going through an internship process right now with us because they don’t have their Level 1, and they’re always concerned with that. Now, can you give the actual statement of if somebody, is coaching a class that isn’t L1 certified, what are the requirements then?

Vaughn: 24:44 – So if they’re wanting to become a trainer and the owner of the gym or head trainer, GM, whatever, is there supervising and critiquing X, Y, Z trainer here, I am 100% OK with that stuff. All day long. Just as long as we have some formal supervision in place here. If the trainer just turns them loose, I’m out, I’m gonna go grab a coffee and someone gets injured underneath their direction. There was no certificates in play. There was no supervision in place. That’s where the line in the sand gets drawn.

Greg: 25:23 – OK. So if somebody is supervision certified for that type of training, whether it’s CrossFit, boot camp, whatever, they have a certification, you are still backing them as long as they’re within the facility or the grounds, on the property if somebody is coaching that program that isn’t certified?

Vaughn: 25:43 – Correct.

Greg: 25:45 – I just want to clarify that because I still get question even now when I jump on those calls that people still ask those questions and I want to make sure that they understand like, hey, this is coming from the insurance company. Now I would probably put a disclaimer out there that, hey, this doesn’t mean every insurance company does it, but if you fall under Affiliate Guard you’re good to go. You’re OK.

Vaughn: 26:05 – Yeah. I don’t know what other insurance companies platforms are and compliance and all that stuff that’s just coming from my relationships with my carriers, how they want that to look. Yep.

Greg: 26:16 – So the last thing I definitely wanted to hit on was the health-care insurance that you guys offer through Affiliate Guard. We talked about it before, but will you give us a little synopsis of what that is?

Vaughn: 26:29 – Yeah, so we do, it’s a concept called health sharing. It’s been around since the 80s. And it’s kind of a different animal. You gotta be a little bit more hands on. I’ll hop into an example here in two seconds. So this is straight up a demographic that’s in this pool together that are health conscious people. So we’re not in these pools with chronically ill people that are pounding the dollar menu for time all day, every day. That’s not us. OK. So I practice what I preach. I’ve used this form of health care for pushing three years now and I’ve had to use it several times. So, my wife went in for her annual, blood work came back a little funky. We went back to see the doc, doc says, Hey, look, premenopausal here, we should probably kick the tires on getting a hysterectomy done, right. And Jess and I were talking about it on the way home and like, yeah, it’s looking like this is what we gotta do and call the health sharing company. And they said, hey, let’s just do a second opinion. I signed some HIPPA forms, shot my forms down to them. It’s called Second MD, 10-minute phone call. They said, yeah, it’s time to get this procedure rocking and rolling. So they call me up and they say, go into the hospital and get the self pay rate. So I go in there and do that. It was over like 43 grand, something like that. So I send that over to health sharing company, within 72 hours they had that negotiated down to 19,000 bucks. They overnight me a check and we go to the intake there at the hospital and I’m getting ready to sign the check over to them. And I asked for a minute, I go, can I use credit cards to pay for this? And they said absolutely. So I flipped out every freaking credit card that I had and I got a shit ton of points and then paid my cards off with that check. Then you got to show proof of payment that everything’s done cause they got attorneys you want to talk to you if you take the money down to Vegas and decide to double it.

Greg: 29:00 – Yeah, very true. Right.

Vaughn: 29:03 – So let’s talk about this. So from blood work to hospital stay to surgeon, to anesthesiologist to medications, that whole procedure costs me 500 bucks out of my pocket. Right.

Greg: 29:20 – That is, I mean, yeah. That’s all I can say,

Vaughn: 29:24 – Yeah, it’s awesome dude. When I got—so next month will be my fourth year anniversary for my new hip. That costs me 10 grand out of my pocket and I had to refine my fricking truck to make that deductible. That didn’t make big boy very happy. Had I had this form of health care, that’s 500 bucks.

Greg: 29:46 – Wow. Is that now this program can be used for the owners? Let’s say like in my case I have health coverage through being a reservist. Does that mean that it will, my coaches could actually still get on this plan even though I have my own health coverage.

Vaughn: 30:04 – Absolutely. Owners and coaches all day long.

Greg: 30:09 – What is the best way? Is there, I’m guessing there’s a resource on your website for people if they are interested in this to jump into it. Cause I mean—

Vaughn: 30:16 – Yeah, there’s a landing page called affiliate share. It is kind of dated. I’m revamping everything on my website. So if you’ve got any specific questions, just reach out to me, I’m more than happy to walk you through it.

Greg: 30:27 – What’s the best way, and that’s a perfect place to wrap it up. What’s the best way for people to reach out to you if they do have questions, whether it’s about this Green Light program, whether it’s about the health care or whether it’s about, hey, I’m more interested in making sure that my coaches are completely good to go with their certifications. What’s the best way for them to get a hold of you?

Vaughn: 30:48 – Vaughn@affiliateguard.info or hit me up at the office at (801) 677-0076.

Greg: 31:01 – Awesome. Vaughn, it’s always awesome to catch up with you and have you jump on the podcast or when I get to see you in person at the Summit or even at the Games here and there. It’s always great to be able to sit down and talk shop with you. Hear all the stories of what people are willing to do or not do in their gyms and just the stories that I just can’t believe that this happens, but it does. That’s the scary thing. So, I love having Affiliate Guard. I am so happy that I have Affiliate Guard, because you guys have helped us out a ton in the past. A perfect example is when we got robbed. I mean, I was able to jump on the phone with you that morning and start the process so that we can make sure that everything is taken care of. So it is an awesome company that I love working with. And hopefully anybody out there that’s thinking about changing and they’re going from something else to Affiliate Guard, make the switch. It will be the easiest thing you’ve ever done, and it will save you a ton of peace of mind and any kind of risk. So thank you Vaughn for jumping on here. We greatly appreciate you. And we hope you have a wonderful rest of your week.

Vaughn: 32:09 – Will do brother. Good catching up, man.

Greg: 32:16 – As always, thank you so much for listening to this podcast. We greatly appreciate you and everyone that has subscribed to us. If you haven’t done that, please make sure you do drop a like to that episode. Share with a friend and if you haven’t already, please write us a review and rate us on what you think. If you hated it, let us know. If you loved it, even better. See you guys later.

 

Greg Strauch will be here every Thursday with the Two-Brain Radio Podcast.

Two-Brain Marketing episodes come out Mondays, and host Mateo Lopez focuses on sales and digital marketing. 

On Wednesdays, Sean Woodland tells the best stories in the CrossFit community on Two-Brain Radio With Sean Woodland.

Thanks for Listening!

To share your thoughts:

To help out the show:

  • Leave an honest review on iTunes. Your ratings and reviews really help and I read each one.
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How to Handle Tough Conversations

How to Handle Tough Conversations

By Per Mattsson, Certified Two-Brain Mentor

In this text I am going to share my best advice when it comes to managing tough conversations.

We call this “low affective”: remaining calm and relaxed in relation to the one you’re talking to. When you are low affective, you pose no threat, and that helps your counterpart relax and speak more openly. It also helps you get to a resolution fast.

Use this strategy when dealing with challenging members, when helping upset staff or even when talking to a skeptical person online.

Below are my top three tactics for leading a tough conversation.

Before the conversation starts, prepare the person by telling him or her what you want to talk about.

When you first sit down, don’t beat around the bush: just tell it like it is. Like this:

“I know that you and I are don’t totally agree on this situation and I can tell that you are quite upset. Could you tell me how you feel about this and what your take on this is?”

Tactic #1: Listen

Give the other person the opportunity to speak her mind.

This gives you lots of valuable information. Instead of making assumptions, you hear things straight from the source.

Now, you may hear things that you don’t agree with at all. You may hear things that are just wrong. And you may hear things you don’t like. But it is very important that you don’t interrupt and start to answer. Interrupting turns the situation into an argument—not what you want. No one is going to “win” an argument.

Keep listening, take notes, and ask open-ended questions to collect more information. When your counterpart is finished, try to sum things up.

“OK, so what you have told me this happened and then you felt that I was doing this and then your reaction was this because you thought that I was…”

Tactic #2: Ask Questions

Check that your understanding of the situation, from her point of view, is correct.

After that, I always start asking questions. Here’s a good one to start with:

“What do you think my feelings or interpretation of this situation could be?”

This question makes the other person think about the situation from your perspective. She might see that she could have done things differently. If you still feel that you haven’t reached through,  keep asking questions. Another one that I like is:

“What could you have done differently in handling this situation?”

Without blaming or attacking anyone, you still open her eyes to the fact that it is her responsibility to handle problems like a mature person.

I am not naïve. I have been in many talks where my counterpart is too emotional to answer objectively. But these conversations take a lot of patience. This method is not the quickest, but it is often the best long-term method.

It is easy to be authoritative and more or less scare your staff into doing what you want, but what kind of atmosphere does that give you in the long run?

Tactic #3: Agree on a Solution for Next Time

There will most likely be more tough situations in your company and in your relationships.

How can both parties handle things better next time? What can be done to prevent situations like this in the future?

Take mutual responsibility for this. If your staff have done something that is clearly not acceptable, you should of course be clear about that. In those cases, say something like:

“I can see how you experienced this situation and why you got upset. What happened, and what you did, is not acceptable, and I am glad we had this talk. I know that there are things I could have done differently as well, and I will be aware of that in the future. What can we both do to avoid situations like this, between us or between anyone else, in the future?”

Then you book a follow-up meeting, ask how your staff feels about your conversation—and that’s about it. Congratulations on leading a very good conversation!

Listen, Ask, Agree

The three tactics, again:

  1. Listen
  2. Ask open-ended questions
  3. Agree on a solution

It takes a lot of practice to ask good questions in a low-affective manner, but doing so is worth it.

I strongly advise you to keep improving your communication skills so you can lead your staff without having to use your “position of power.”

If you need advice in handling situation like this, don’t hesitate to reach out: Per@twobrainbusiness.com

How To Take CONTROL Of Your Business

How To Take CONTROL Of Your Business

You’re good at tracking numbers.

As a fitness coach, you probably measure your clients’ body fat. You probably measure their progress on workouts and their max front squat. And then you take those numbers and plan the next steps. Right?

The best coaches take control of the client’s journey to fitness. But not all coaches do.

In business, you have to measure your profit, your revenue, and your expenses. But that’s where most gym owners stop. They can report their numbers to their mentor every month; they know where to find ARM and LEG in their management software. They know how to check their bank account. Some even know how to find leaks in their marketing funnel!

But they don’t DO anything with the numbers. Instead of using their numbers to control their business, they let their business happen to them.

We recommend Profit First for gym owners, because it helps them take control of their money.

Instead of waiting to see what they have left at the end of the month, they write themselves a couple of checks at the start. Then they cash them. And then they work hard to make sure the money’s in the bank! It works.

We teach the 4/9ths model to most gym owners for the same reason.

Instead of making wild guesses about what coaches should be paid, or trying to figure out a percentage, we tie payroll to revenue. Coaches can do 1:1 training; make more for group classes; do semiprivate training; coach nutrition; offer specialty programs–but the gym owner never has to worry about starvation. And neither does the coach.

We teach the Prescriptive Model to every gym owner.

Instead of hoping their “community” or “WOD scores” will keep clients around, gym owners meet with their members quarterly to measure progress; then they decide what’s next or each client. Members aren’t left to guess about their progress, or wonder if another gym would be better, or just wander into classes aimlessly.

We teach Intrapreneurialism to every coach.

Instead of waiting for staff to “do the right thing”, or guess what’s in the owner’s head, an owner can help her coaches build a career on her foundation. No more wondering if they’ll leave to start their own gym. No more asking for favors (“Will you take out the garbage when you leave?”) no more hoping they’ll live up to their salary, no more trading for classes coached. Owners do Career Roadmap meetings with their staff; plot out their opportunities to earn; and give staff as much (or as little!) coaching as they want.

We teach Affinity Marketing to everyone.

Instead of praying for clients to refer their friends, gym owners can make the referral process an active one. They use the Affinity Marketing strategy to meet the best clients and offer the best service.

We teach Digital Marketing to everyone.

Instead of waiting for people to search “Gym near me”, stressing about the messages potential clients are hearing about CrossFit, or hoping the Games shows up on ESPN this year, gym owners can take control of their media. Lead generation isn’t a problem anymore–unless you’re just waiting for them to find you.

 

If you build it, they will come.

 

Nope.

 

If you take CONTROL, they will come. And they will stay.

 

I remember running out of money before I ran out of month. I remember being terrified to check my bank balance. I remember praying for sales so my rent would clear.

Then I took control: I decided how much to spend on staff; how much to spend on marketing; how much to spend on equipment. That’s when I became an owner instead of a passenger. That’s when I stopped yelling “Jesus, take the wheel!!!!” and slid into the drivers’ seat.

 

Need help making that shift? Book a free call with our mentoring team here.

Episode 172: Gym-Management Software: Our Unbiased Review

Episode 172: Gym-Management Software: Our Unbiased Review

Greg: 00:00 – Hey everybody, it’s Greg with Two-Brain Media, and on this week’s episode we talked to Jay Williams. Jay Williams is the Director of Products at Two-Brain along with being a mentor. He’s been with Two-Brain since the very beginning. We get into the major software companies that are in the CrossFit-gym industry today and the pros and cons of each. We also talk about the ranking system that Jay developed to give you the very best as a gym owner, and you’d be surprised of who scored the highest. Make sure that you guys subscribe to Two-Brain Radio to hear the very best ideas to move you and your business closer to wealth.

Greg: 00:38 – Two-Brain Radio is brought to you by Two-Brain Business. We’re committed to helping a million entrepreneurs find freedom and wealth. We’ll bring you the very best of the business world each week. To find out how we can help you create your Perfect Day, book a free call with a mentor at twobrainbusiness.com

Chris: 00:56 – Everybody hates their insurance company until they need their insurance company. My insurance recommendation is Vaughn Vernon of Affiliate Guard. Before I get into this story, I want to make it clear here that I don’t get any kickback for recommending Vaughn, but I’ve done it so many times. Whenever anybody online asks a question about insurance companies, I always say Affiliate Guard. Here’s why. Years ago when we affiliated with CrossFit, my insurance company dumped me, citing quote unquote “tractor pulls” that we were going to be doing, whatever the hell that is. I’ve never pulled a tractor in my life. I’ve driven lots of tractors and I can tell you, I don’t think I could pull one if I wanted to, but that’s besides the point. At that time, the person who swooped in and saved CrossFit gyms in Canada was Joanne LeGal, and if you’re in Canada, I recommend talking to her—period.

Chris: 01:45 – You don’t have to talk to her first. You don’t have to talk to her last. Just talk to her, period. If you’re in the states though, I recommend Affiliate Guard because the program that I get through Joanne in Canada is really, really awesome and all inclusive. Joanne’s personality, though, is what keeps me with their company. In the states. Affiliate Guard is run by Vaughn Vernon, a massive personality, a CrossFitter, a Jujitsu guy. He drives dirt bikes, he has good-looking kids, all that stuff and his policy is the best. It’s really, really tough to tell when you’re reading your policy if the benefits are the same as someone else’s because they obscure stuff on purpose. It’s just like taxes. However, when I’m looking at my policy, I ask myself, “Will that guy get up in the middle of the night and helped me out?”

Chris: 02:34 – This weekend was a great example of Vaughn’s personality. One of my friends and clients down in Florida had their garage door smashed open by a Mustang that was doing donuts in the parking lot and they texted me at 6:00 a.m. on a Sunday and I wanted to help. So I texted Vaughn, he’s two hours behind me and he responded right away. Your insurance company is not going to do that. As I said at the start of this, everybody hates their insurance company until they need insurance. And when you do need insurance, you want them to answer the damn phone on a Sunday morning and you want to talk to the head man and you just want to know everything’s going to be OK. With Affiliate Guard. It is.

Greg: 03:12 – All right, I’m on another episode of Two-Brain Business with the famous Jay Williams. Jay, how are you?

Jay: 03:18 – I’m great. How are you?

Greg: 03:20 – I’m doing well. So it’s been a little while since we’ve had you on the podcast. I want to say last time, about mid-year around this time last year was the last time you were on here. So anyone that hasn’t heard the other episodes that you’ve been on, can you give a little synopsis of kind of who you are within the Two-Brain Business along with the businesses that you own?

Jay: 03:39 – Yeah, yeah. So I am really Director of New Product Development here at Two-Brain Business. I’ve been involved since the very beginning with Chris. I also do some mentoring. I own a gym here in California where I am now, and another one in London, which is where I started, or my first gym back when Two-Brain was just an idea in Chris’s head, I was one of the first mentors. And so the business has kind of grown and I’ve kind of grown along with it.

Greg: 04:11 – Awesome. And if anyone hasn’t listened to your episodes, we’ll make sure to link those in in the show notes so that people can go back and kind of listen to all the struggles and successes that you’ve had because I mean, it’s not easy owning a business, especially in a different state, but really overseas, and kind of hear about your story and everything. So let’s kind of jump into the episode today. Now, big issue that we’ve seen within the industry of gyms is backend. So like the software of what owners are trying to look for, getting different kind of metrics out of it and that. So you actually started a really cool project a few months back and, it led to basically building a structure to kind of scale where a gym software is and basically the pros and cons and everything. So take us back. What kind of led you up to building the structure that you did and being able to evaluate these businesses the way you did?

Jay: 05:04 – Yeah, so before I owned a gym, I was actually a software developer and then I ended up managing a bunch of software developers. So I have some background in this I wasn’t a great developer or anything, but I at least kind of know what goes into some of it. And so whenever there was a software project or something that involves tech, Chris would always kind of get me involved. So a couple of years ago maybe we sort of put together a overly ambitious project on how to kind of build a basic website platform and like generate reports so that we could see what was going on inside all of the gyms in Two-Brain. And that kind of went sideways. So maybe, I don’t know, 12 months ago or so, Chris basically said, “Look, we need to figure out what is the best software platform that we can work with so that we can get these reports in front of gym owners and get them in front of us. So I need you to go out and evaluate all the software platforms and figure out which one is the best and then, and then we’ll figure out who we’re going to partner with for this year.” So basically, and this is kind of going way back, like when I first started my gym, we tried three or four different software platforms and none of them quite fit the bill exactly, so we ended up kind of putting together a hodgepodge of different things, which is what most gym owners do. And so I, over the years, it’s been 11 years now, I’ve always kind of paid attention to what’s out there to figure out what is the best one. If it’s time to switch, you know, is there a new one that’s coming up that is really good and how we could get the needs met for gyms.

Jay: 06:56 – Oh, just pause for a second here. What we ended up focusing on was the back-end software. So the things that people are using to do billing and booking at their gyms, to generate reports, to charge, you know, people’s credit cards, to put their classes in, that kind of thing. It’s really the backbone of the gyms, and when we look at kind of over the years, what are the things that people care about? What are the things people post about? One of the first things they post about in all of the groups, all the Facebook groups, is which software platform should I use? So that kind of led us down this path of let’s just pick the best one, partner with them and see if we can get the reports that we need out of that one.

Greg: 07:41 – And I know before in the past we have partnered with a software company and we know that they were going to deliver some stuff to us, didn’t really work out the way everyone wanted it to. So you ended that partnership with them, which everything was on good terms. And then it kind of led us into being able to create this scoring system that you’ve created to be really unbiased on everything. Right? There’s not one that we picked and choose and said, “This is the one we’re partnering with,” but more of, “Hey, this is how we’ve graded the top six best softwares that we have found so far.”

Jay: 08:20 – Yeah. So you kind of filled in that part of it. Like basically we have tried to partner with a couple of different software platforms, you know. Everyone kind of reaches out to us because of the size of Two-Brain Business and says, “Hey, we’d like to work with you guys. What do we need to do to work with you?” And we’ve had partnerships in the past that didn’t work. We’ve tried to work with some of the companies to say, “Hey, can you help us build what we need to build?” And we’ve just never had any success. And so when Chris came to me and said, “Hey, go solve this problem,” the original intention was that we would just find one and say which one is the best one to work with so that we can get what we need, right? Thinking that this wasn’t going to be a comparison post, it was more just going to be, go find the partner and then we’ll partner with them. What ended up happening was as I started to go through and evaluate all the different platforms, it was pretty clear that there wasn’t one that was going to fill all the needs. And I went back to Chris and said like, “You know, there’s some great things about each one. There’s some drawbacks from each one. I don’t think it’s time to have an official partner, but here’s all the information that I have about them. You know, let’s put this together into a post that we can share with everyone and tell them like what we think of it.” So that’s kind of what led us to this post. So this post is basically like the best gym-management software platforms and you know our review.

Jay: 09:55 – And so what I did with this is we had a spreadsheet with I think maybe 12 or 15 different gym-management platforms and I spent somewhere between an hour and two hours with each one. Some of them I had used before at my gyms and so we had kind of quite a bit of experience. Some of them I just had to get, I had to take my experience and then I had to get information from other people that were using them. And so I basically said, OK, based on these criteria we’re going to give them all a score and we’re just going to publish that score. So the five things that we cared about were just general functionality. So does it meet the basic needs of a gym? Reporting, so reporting is a really big one. We ask all of our gym owners to keep track of their average revenue per member, their length of engagement, their profit and a few other numbers. And if the reports don’t generate that stuff, then it makes it really hard for them to run their business. So usability, basically it’s like how easy is it for people to navigate around and do what they need to do? Integrations. One of the things we found was that there really, because there’s no perfect gym software, that means that you have to use other systems to do things like emailing clients or texting them or tracking workouts or whatever. And so it’s important for each of the softwares to be able to integrate with some of those systems. And then every software, like I said, has strengths and weaknesses. Some of them have lots of cool bonus stuff. And so we just included a category for bonuses. So each one of those categories, we did it on a scale of one to 10 and I just gave them a rating based on my impressions of those things compared to all of the other ones that we evaluated. So yeah, we’ll pause. Do you have any questions about that?

Greg: 11:57 – No, I mean, that sounds perfect. And to me, I mean I think too many gym owners jump on the phone with a software company and of course they’re telling them how their member app is amazing and how the sign-in app is amazing and all this other stuff. But it doesn’t really, they don’t really go into details of what the gym owner needs. And I know when I first jumped on my first call with a software company, they told me all the amazing things that’s going to help out my members but didn’t really tell me how it’s going to help me know the health of my business in the sense of what is my average revenue per member. How long is a member a member at the gym or length of engagement, what’s our gross revenue? They wouldn’t really tell you that kind of stuff compared to all of these amazing things that it can do. And I feel like those are like what you classified as the bonus stuff when really we need the functionality of it. We need the backend, the reporting, the usability, and then like you said, the integrations. Does it integrate with these other companies like Zapier, SugarWOD, whatever the other ones would be so that it can really flow correctly.

Jay: 12:59 – Yeah. And you know, this is the thing, like if you go to any of the websites for any of the softwares, all of them look amazing. They all look like, wow, this is going to solve all my problems. And when we started, when the word started to get out that we were looking for partners or looking for software, like we were getting contacted by all sorts of different software companies and they all wanted to hop on the phone with us and tell us how amazing they are and how their system is going to help solve all our problems. And we started doing that. I would hop on the calls and they would talk about their software and you know, kind of go down all of that route. Ultimately what it comes down to is if I don’t get my hands on it and actually see what it does and what it doesn’t do, then it’s all just kind of, it’s all pie in the sky, right? It’s like I’ve had enough experience with software in general to know that the promises don’t always match the reality. And I don’t come in expecting that they will, but that’s why I wanted to do this sort of hands-on review. Like, you know, you say that you can do all this stuff. Let me see how it actually works.

Greg: 14:11 – Agreed. I mean, of course they’re selling their product, right? They’re selling their service, so they’re going to try to make it as fancy or how amazing it is. And it’s gonna solve all your problems, but until you get your hands on it and do that, that’s the only real way to dig into it and see what does it really do and what does it not do. So, you had six software companies that you were able to actually go in and dig into this stuff. You had the five different categories to grade this off of, and each one of those, you graded from one to 10, correct? 10 being the best, one being the worst on each scale for each, function, reporting, usability, the integrations, and then the bonuses. Correct?

Jay: 14:52 – Yup. That’s right. So, you know, they all got a score out of 50, and all of them, like I said, they didn’t make the cut to be evaluated if they weren’t good. Like, all of these are ones that some of our clients are using and all of them have some benefits. And in fact, like when I look through this, it’s like, oh, I wish I could take this aspect of this software and combine it with this aspect of this software and then you create this amazing like combination of things. So, yeah, I mean, no matter what the score is, like, each one of these has a reason for people to sign up for it.

Greg: 15:31 – Agreed. And I don’t think we—I mean, as we’ve said before, this is unbiased. There’s not one software company that Two-Brain says “you must use this to get everything that you need for us to help you.” We just say, hey, whatever software you’re going to use, these are the things that you want from it. And these are the things you need from it. So, I think every single one of the softwares that was on this list all had one of our customers if not more of our clients using this, using one of the softwares if not more.

Jay: 16:02 – Yeah. And there’s a bunch of other ones that people use that that we only heard about or found out about after we published the post. So next year’s post is probably gonna have a few more. One of the things—so I can go through each one of these, but I think what’s interesting about this is because I did not come in with an expectation that any one of these is going to quote unquote “win,” one of the things that I looked at that I didn’t talk about on here is the level of support and communication that each one of them provides. And it’s actually why some of the smaller ones made the cut in terms of being evaluated versus a competing softwares, is like, you know, if they’re really good about communicating and they’re really good about saying like, “Hey, we’re going to work with you” and they actually demonstrate that they are willing to work with you, then it kind of gets them a few extra points and it gets them added to this list.

Greg: 16:59 – I would say, probably what, 2020 or later 2019, if we redo this and do a top 10 or even top 15, where all the software companies that are within the gym industry or even the service-based industry, I feel like you’re going to definitely add that to the categories and it will be really interesting to see where everyone kind of falls then with that support added to it. So, we’re not going to go through each one, of course, we’re going to link it in the show notes, the actual article so everyone can actually go through each one and dig into it. But out of the top six we had, we had Pike13, Zen Planner, PushPress, Arbox, Wodify and Mindbody. Now with these, I mean again, people can look in the article, there’s amazing things with some of them that did really great. And then other categories where they fell while other ones did really great in those categories and then fell in the opposite. So it seems like overall everyone did really, really well. There was no one that just was awful all the way around ’cause I feel like that would definitely not be a software that anyone would stick with for long term. And I can’t remember off the top of my head, but I feel like there’s some softwares in the past that are no longer software companies due to that fact. But I want to give—I mean if anyone’s listening and didn’t have time to read the article, kind of want to give the top one that scored the highest out of 50. And kind of the reasons why it did. ‘Cause to me, I will tell you, Jay, when I read this, I was surprised, I did not think that this was the software company that was going to be the highest ranking out of 50. It wasn’t on my radar for it. And then there was another one that was in the top three that wasn’t—I’d never even heard of this company.

Jay: 18:43 – So, OK. So Mindbody got the highest score and it was actually, like you said, it was unexpected. It does a lot of things really well. The main thing that it doesn’t do well is part of why it’s not expected. So the big thing with Mindbody is it kind of does almost everything, right? It’s like you can, you know, there’s appointments, you can charge people, there’s scheduling. I mean, it’s the biggest in the industry by far. And it does a lot. It does all of the things that you might need. The reporting is pretty good and they, you know, there’s ways to generate custom reports. The biggest drawback to Mindbody is that it’s very hard to use. And I think that’s where it stops people because there are so many options that it makes it so that you don’t even know where to start.

Jay: 19:33 – And so they do a lot of training and things like that. And so, like I said, the reason that it has the highest score is there’s lots of integrations, lots of bonuses, you know, lots of reporting, lots of functionality. I actually don’t use the system at my gyms because of the usability. And my comment to them when I talked to them was just like, “You know, look, how do you make this usable? Because so many gyms use it. How do you make it work for these new gyms that are coming on?” And that’s part of where they as a support team try to help bridge the gap. So when you kind of go down the list, you know, like you said, there’s one that you hadn’t even heard of. So the bigger ones really, Mindbody, PushPress and Wodify are kind of the bigger ones—or sorry, Mindbody, Wodify and Zen Planner are kind of the bigger ones. The smaller ones are PushPress and Arbox. And Pike13 kind of falls in between there. Arbox is one that made the list because one of the Two-Brain clients was very adamant that this is just an amazing software and I needed to talk to the founder and you need to check this thing out because it just does everything we want and they make changes all the time and it’s just amazing. And it’s based in Jerusalem and I went and checked it out and first thing I thought was like, ’cause I was looking at a version that was in a different language. The first thing I thought is like, “Oh this is never going to work. It’s a different language. The loading is a little bit slow because the servers are somewhere else, but it looks really nice.” And I talked to the founder and I shared with him our requirements. And backing up, I actually pulled together a list of requirements for all the stuff that we might need in a gym-management software. And I sent it to all the major software providers and said, “Hey, can you provide us with this stuff?” And so I did the same thing with Arbox. The next time I talked to him, he had actually built three or four of the things on my list into the system, demonstrating to me how it worked and it was like—and it looked amazing and it worked well. And I was like, “OK, like this is the kind of responsiveness that we would want with our gym-management software.” And so that’s why it ended up making the list. It’s a small company, they don’t have as many clients as some of the other ones, but the system works well and there’s a lot of things that it does well.

Greg: 22:04 – Yeah, I’d never heard of this company until I saw that post that somebody mentioned it and I knew you were going to dig into it. And that’s an amazing response from the owner to say, “Hey, what do you want us to help you with?” And then you giving them the list of demands and saying, hey, this is kind of what we need. And him already putting it into play. That doesn’t happen. And I think it happens more often with those smaller software companies than such as the bigger ones. But it’s really cool to hear that they’re willing to do whatever is necessary to fulfill a company that knows that hey, we have our entrepreneurs’ best goals and thoughts in mind and we want to make sure that we help them succeed. And it’s really cool to see a software company jump at it and say, hey, we want to to, and help out your clients, whichever way we can.

Greg: 22:52 – Yeah. And, you know, here’s the thing with the smaller ones like Arbox and PushPress, you know, we were rooting for these guys. You know, it’s like, we want small companies to be successful and you know, this is why we shared the requirements with them, like, everyone kind of gets a fair shot at it. But, you know, I was just really impressed by that response time because like I said, as a former software developer who lives very close to Silicon Valley, that’s the kind of thing you expect, like software turnaround is pretty fast. And I was also a project manager that would manage software developers so I can understand BS when I hear it. And when they say, “Oh yeah, I’m 90% done with that thing,” that means that they’ve barely started, you know, and so what I really look for is like, what kind of results can you generate? And that was a big win for them. So, yeah, I actually think, you know, when you look at things like Wodify and PushPress—or sorry, I mean Wodify and Zen Planner, they have a lot of the stuff that gym owners would need as well, and the scores were very close for some of these. You know, each one takes a slightly different approach to how they build the software and in some cases that hurt them in this evaluation because of what we are asking for. But it doesn’t mean that it won’t work for the business owner who fits that mold, right? So I think those are great systems as well.

Greg: 24:29 – Agreed. And I mean, out of the rankings, one through six, Zen Planner got a five and that’s a software company we use for my gym. It works. We’ve looked at switching over to some of these other companies that are higher on the ranking, but it just didn’t fit us as well as Zen Planner is right now. So people don’t need to fear that they have to switch over to Mindbody ’cause they got the best ranking. It was like what you said in the very beginning. It’s an unbiased grade and ranking of what they had to offer, and it doesn’t mean that every single one shouldn’t be tried by the gym or service-based business that is looking for something new. Get your hands on the products and actually really try it before you turn around and just say, O”K I’m gonna pick this one because it’s got the highest ranking.”

Jay: 25:12 – Yeah, I mean, I think if you were starting from scratch, like you were just opening a gym or looking for a new software, this could give you a good guide. If you’re looking to switch, I don’t know that it’s worth switching, because the cost of switching, if you’re an established gym is pretty high. Like you have to get a new system in there, sometimes you have to collect new credit-card numbers. You got to train your clients on the new system. And so if there were one that stood out so much that we said, “Gosh you guys, everyone has to switch to this,” then we would have said that. But that’s not the case. I think you pick the one that kind of fits your business model, fits your personality. If you’re starting from scratch or if you are just having so many frustrations with the one that you’re on that you just have to get off of it, then this is a good guide to use. But I do not recommend anyone switch. There a lot of other ways to get done what you need to get done, and I think all of these companies do a pretty good job with their support. And so if there’s something that you’re trying to do that you can’t figure out, like, email the support team because a lot of times they will be able to solve that for you.

Greg: 26:30 – Agreed. 100%. Now I know if anyone does want to read the article, we are going to post it in the show notes. So please go and read. We’re not going to dig into each one of these like that, but let’s say a software company is listening, Jay, we’ve kind of talked about it, hinted on it before about having kind of that list of requirements that we need for our clients to be successful in the things that we see as mentors to kind of have a standard so that everyone is getting a great service and then also going to be able to get the numbers that they need and be successful. How do they reach out if they want to reach out and actually get that list from you or contact you so that they can get you to evaluate their software?

Jay: 27:08 – Yeah, I think we actually published that after we sent it to everyone, so we can just include in the show notes. So I think it’s actually a blog post on the site. So we’ll just put that in the show notes and it’s basically like, it’s kind of tiered, of like, you know, what is the basic minimum and then what does it take to be Two-Brain compliant, and there’s like—it’s just a bullet-pointed list of here’s all the things that we need. So yeah, let’s just include that in the show notes.

Greg: 27:36 – Awesome. We will get that included in the show notes. Well, Jay, thank you so much for beign able to jump on Two-Brain Radio and going through this with us. I know a lot of people out there—I think the only thing that would supersede this on the affiliate owners page was “should I carry Kill Cliff or FitAID?” So I’m glad that we were able to do this in an unbiased way so that people could actually see the results, and if they’re brand new they can pick what they want and try different things. Or like you said, if you currently are a service-based business or a gym owner, don’t switch to any of the other ones just yet. Because until they actually give everything that is needed, it’s going to be more of a pain. So, this is just for people’s knowledge to realize that, hey, here’s kind of the ranking that we’ve seen in an unbiased way.

Jay: 28:19 – Yeah, it was a lot of fun. And I think we’re gonna end up doing this again next year and I’m hoping we have a few more on the list. And my preference is that we come out with one just clear winner that we can say to everyone like, this is the one you guys need to try this thing. And you know what, if we don’t, the feedback that we’ve gotten from these companies is that they’re all looking to improve and be closer to Two-Brain compliance. So maybe you’ll never have to switch.

Greg: 28:48 – Exactly. I hope for—either one of those sound amazing to me. And, of course the latter, if I didn’t have to switch, that would be best. But, I hope, like you said, next year we come out with one clear winner and say, “Hey, these are the people that everyone should be going to.” So Jay, thank you so much again for jumping on Two-Brain Radio and spending your time with us and talking about this.

Jay: 29:07 – Yep. Awesome. Thank you.

Chris: 29:08 – Hey everyone. Chris Cooper here; I’m really thrilled to see you this year in June in Chicago at the 2019 Two-Brain Summit. Every year we have two separate speaking tracks. There’s one for you, the business owner and there’s one for coaches that will help them make better, longer, more meaningful careers under the umbrella of your business. This year we’ve got some pretty amazing topics like the client success manager, how to change your life, organizational culture or the business owner’s life cycle, how to have breaks, how to have vacations, how to help your marriage survive, owning a business, motivation and leadership, how to convert more clients, how to create a GM position that runs your gym for you and leaves you free to grow your business, how to start a business owners group in your community and more.

Chris: 29:52 – Point here is to do the right thing that will help gym owners create better businesses that will last them for the long term, get them to Tinker Phase, help them be more successful, create meaningful careers with their coaches and give their clients a meaningful path to long-term health. We only do one big seminar every year and that’s the Two-Brain Summit and the reason that we do that is because a big part of the benefit is getting the Two-Brain community together and welcoming strangers into our midst and showing them how amazing gym ownership really can be. We’ll have a link to the Two-Brain Summit, including a full list of all speakers and topics on both the owners and the coaches side in the show notes. I really hope to see you there.

Greg: 30:31 – As always, thank you so much for listening to this podcast. We greatly appreciate you and everyone that has subscribed to us. If you haven’t done that, please make sure you do. Drop a like to the episode. Share with a friend, and if you haven’t already, please write us a review and rate us on how what you think. If you hated it, let us know. If you loved it, even better. See you guys later.

 

Greg Strauch will be here every Thursday with the Two-Brain Radio Podcast.

Two-Brain Marketing episodes come out Mondays, and host Mateo Lopez focuses on sales and digital marketing. 

On Wednesdays, Sean Woodland tells the best stories in the CrossFit community on Two-Brain Radio With Sean Woodland.

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