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What IS Excellence?

“Money follows excellence.” “Excellence leaves clues.” These are the phrases we repeat to ourselves. We chant them while we’re mopping. We accept them as answers to the question, “How do I run a good gym?” Without a definition, excellence is a moving target. Without objective measurement, excellence will always be a wish. Last month, I asked Greg Glassman for a metric that would define a “successful” gym. He didn’t give me a hard number right away, but when pressed, he agreed that “Profit” is an undeniable part of excellence. I took the question to the Mentoring Team at TwoBrain. The unanimous answer was “profit.” There were dozens of others (like ARM and LEG) that are correlates of profit, and subjective answers like “perfect day.” I agree with all of them. Then one senior mentor said, “The ability to stay profitable long-term.” So profit over TIME might be a better answer. As you and I have both experienced, it’s all too easy to have one amazing month, feel like we’re on top of the world…and then have a terrible month immediately afterward. I think “Excellence” in the fitness business can be measured in 7 different ways: First, numerically–both the most accurate and the most stark. Are you profitable, or not? If you’re not profitable–including paying yourself a wage that supports your lifestyle–the rest doesn’t matter, because it will all go away if you can’t survive. Second, subjectively (owner lifestyle.) This is the owner’s “Perfect Day”. We ask owners to define their “Perfect Day” before we start the Incubator so that we have a clear “Point B” to aim for. It’s simply too easy to say “My life is pretty good…” and accept mediocrity unless you set a clear goal. Third, Coach Education and Opportunity. No matter how great your gym, or how profitable in the short-term, if your key staff continues to leave, you’ll always be fragile. Fourth, Culture. Believing that ...
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Episode 95: Rachel Balkovec

 
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What is the TwoBrain Workshop?

Last night, CrossFit’s EOD (Email of the Day) mentioned our local mentorship project: the TwoBrain Workshop.   After noticing that many of my seed clients at Catalyst are entrepreneurs, I started offering little seminars to them: Facebook Marketing, Affinity Marketing, and other burning topics.   Since many of the first lessons I shared in Two-Brain Business were taken from books and mentors in the non-fitness realm, it was easy to apply the lessons from my books to other local entrepreneurs. In fact, I was having SO much fun that I bought a 7800sqft building, and opened a coworking space, boardroom, and incubator offices. (www.twobrain.com/workshops)   And then something amazing happened.   The local entrepreneurs who come in for coffee, or to use coworking space, or to use our boardroom invariably ask about CrossFit. We’re not just leading CrossFit owners to real entrepreneurship; we’re leading entrepreneurs to CrossFit. That’s a million-watt win.   In fact, we’ve shut off all other marketing at the gym and now just focus on talking to people who come into the Workshop for coffee.   Many of them rent the boardroom for meetings…and ask us to build a short workout into their day! Some, seeking to lease office space, are requesting a gym membership quote as part of their lease. It’s crazy.   But here’s my favorite part:   Years ago, I realized that CrossFit gym owners have to learn good business practices MUCH faster than most other business owners. Because of the low barrier to entry, it’s very easy to open a CrossFit gym…and very hard to keep one open. That means thousands of people have jumped into entrepreneurship with very little preparation, and then SCRAMBLE to learn things as fast as possible. This isn’t the way it’s usually done. CrossFit gym owners are also faster learners for other reasons: we have good networks; we all have to start from scratch, without guidance; and our ...
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How To Paralyze Your Competition

Give them three great ideas.   Does that sound backward, or WHAT?   But if I know anything, after owning a business for 13 years and mentoring other owners for 6, it’s this: people with one great idea get it DONE. People with three great ideas get NOTHING DONE.   The reason the “other guys” took your idea and did it better? Because they’re not working on anything else. YOU are trying to do three things at once…and if you’re like me, not doing any of them very well.   Most CrossFit gym owners already have a big idea or two, but they can’t work on them because they’re coaching all the time. Their stress comes from their inability to act on a great idea. We get them to the Action point by leading them step-by-step in the Incubator.   We believe in a short period of intensive focus (usually 6-8 weeks) where we do things one at a time, in order, with each building on the one before it. Mentors guide owners through it one-on-one. Hundreds of videos and templates are available for homework–and the mentors tell the owners exactly which to watch, what to do, and make sure they DO it. Then they build.   We DON’T believe in selling access to a Facebook group, or selling courses without mentorship, because it’s paralyzing. I tried that with another company in 2015. We sold a lot of courses. Owners saved money on mentoring. And they didn’t get the results I wanted them to have.   If you told someone you’d guarantee their weight loss, how much personal attention would you give them? Probably a lot. You’d want to make SURE it would work. And that’s why we do 1:1 mentorship in the Incubator: I’m making a bet on you, and I want to make sure you’ll succeed.   But enough about that.   The best way to stop someone ...
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When To Run a 6-Week Challenge

We teach Affinity Marketing, which is the overarching practice of focusing on your best clients, and making new connections through the “Help First” strategy. That means we don’t usually focus on lead generation or social media advertising, because there are WAY too many easier opportunities to get new clients. People who find your brand online are usually unqualified “cold” leads who are nowhere near ready to sign up for a long-term service. They might not be able to afford a premium service like CrossFit. They might live too far away, or be too busy, or prefer to do Barre in the basement. But sometimes, we DO tell gym owners to run a six-week challenge. We’re a mentorship practice, so we don’t have to stick to a script. Sometimes a gym simply needs some new faces. Sometimes the owner needs a short-term win, even if it’s not a good long-term strategy. And sometimes an owner would simply not worry about their marketing. Tommy Hackenbruck shared his six-week challenge (the New-You Challenge) on our podcast nearly two years ago. Many of the others are copies, so I’ll use NYC as an example. Here’s how to do it best, what to avoid, and what to focus on: First, your focus should be on the long tail. Online challenges are often good at generating leads. Most of these are cold leads–they’re uneducated, unqualified, but curious. It’s hard to convert them to long-term clients, in my experience. But the real value of the challenge is to start a conversation, not convert cold leads into sales. If a person clicks through the ad, reads the landing page, fills in the form…and then suddenly goes dark, it doesn’t mean they’re disinterested. It doesn’t mean they’re scared. It just means they can’t sign up right now. They might not see how your service can solve their problem. They might not yet know they HAVE a problem. Their credit ...
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Episode 94: Relationship Marketing

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