Category: Member Retention

Three colors of diammonium phosphate in clay pots with the words "your service is not a commodity."

The Cure for Commoditization

Orangetheory and other chains are going to beat microgym owners who sell group training and nothing else. But our business isn’t actually the same as their business. Here’s how to set yourself apart.

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a group of silhouettes help each other up the side up a mountain to stand cheering together at the top against a sunset.

We All Can Win

Gym ownership is not a zero-sum game. To get a new client, I don’t have to take one of yours.
In fact, it’s a positive-sum game. As more gyms open, things get better for everyone. Here’s why.

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A cartoon drawing of a number of colored gears meshing together above the word "internship."

Training Coaches: Internships

When you own a business, you have to stop being a technician and start being an owner. So eventually you replace yourself as a coach. Check out Chris Cooper’s current process, which was developed after many costly mistakes.

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