Category: Member Retention

A hand representing change stops a chain of wooden dominoes falling against a grey background.

How to Change Your Clients' Lives

When you want to keep clients in your gym for a decade or more, your focus moves from “funnels” and “sales scripts” to behavior modification. In this series, Chris Cooper tells you what we know about human behavior—and changing it.

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A bearded man in workout wear arrives to a studio gym and is greeted with a warm handshake from a coach in a black shirt and shorts.

How to Make a Living as a Personal Trainer

Whether you work in a big gym, a little gym or own your own private studio, here’s how to make a great living as a personal trainer in 2020. Chris Cooper will tell you how to get clients, scale up and deliver better service.

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With a magnifying glass, a man examines a single red pawn with a host of blue pawns on the left and green ones on the right.

State of the Fitness Industry: The Disappearing Middle

In “the middle” of the fitness industry, gym owners are charging more for group fitness classes and slowly being pushed out because they can’t move toward individualization. Chris Cooper looks at the spectrum in the industry and the threat to gyms in no person’s land.

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A rubber hex dumbbell sits on the rubber floor of a microgym with golden sunlight streaming in through windows to the left.

State of the Fitness Industry: 2019

Change is happening faster than ever before in the fitness industry. In this series, Chris Cooper shares his insights into the industry data that matters to you. He’ll tell you what we know, what others know, and how it all affects your business.

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The tan wheels and tread of a powerful tank, with the words "The Invincible Business" superimposed in white.

How to Build an Unstoppable Business

Starting a business is like pushing a flywheel. In this article, Chris Cooper tells you how to install six handles on your flywheel so you can start building incredible momentum today.

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Don’t Skip “LEG” Day

You need to improve your length of engagement (LEG). What’s at stake? An extra $45,000 per year for you—without attracting one single extra client or taking on one more dollar of cost. Check out how our mentors can help you drive up your LEG.

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A pyramid with retention at the base, sales in the middle and marketing at the top.

Selling Accountability

If you spend one minute building a marketing funnel or setting up an ad, spend 10 minutes working on your sales process. Then spend 20 minutes keeping your current clients. Here’s why.

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Three colors of diammonium phosphate in clay pots with the words "your service is not a commodity."

The Cure for Commoditization

Orangetheory and other chains are going to beat microgym owners who sell group training and nothing else. But our business isn’t actually the same as their business. Here’s how to set yourself apart.

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