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How To Paralyze Your Competition

Give them three great ideas.   Does that sound backward, or WHAT?   But if I know anything, after owning a business for 13 years and mentoring other owners for 6, it’s this: people with one great idea get it DONE. People with three great ideas get NOTHING DONE.   The reason the “other guys” took your idea and did it better? Because they’re not working on anything else. YOU are trying to do three things at once…and if you’re like me, not doing any of them very well.   Most CrossFit gym owners already have a big idea or two, but they can’t work on them because they’re coaching all the time. Their stress comes from their inability to act on a great idea. We get them to the Action point by leading them step-by-step in the Incubator.   We believe in a short period of intensive focus (usually 6-8 weeks) where we do things one at a time, in order, with each building on the one before it. Mentors guide owners through it one-on-one. Hundreds of videos and templates are available for homework–and the mentors tell the owners exactly which to watch, what to do, and make sure they DO it. Then they build.   We DON’T believe in selling access to a Facebook group, or selling courses without mentorship, because it’s paralyzing. I tried that with another company in 2015. We sold a lot of courses. Owners saved money on mentoring. And they didn’t get the results I wanted them to have.   If you told someone you’d guarantee their weight loss, how much personal attention would you give them? Probably a lot. You’d want to make SURE it would work. And that’s why we do 1:1 mentorship in the Incubator: I’m making a bet on you, and I want to make sure you’ll succeed.   But enough about that.   The best way to stop someone ...
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When To Run a 6-Week Challenge

We teach Affinity Marketing, which is the overarching practice of focusing on your best clients, and making new connections through the “Help First” strategy. That means we don’t usually focus on lead generation or social media advertising, because there are WAY too many easier opportunities to get new clients. People who find your brand online are usually unqualified “cold” leads who are nowhere near ready to sign up for a long-term service. They might not be able to afford a premium service like CrossFit. They might live too far away, or be too busy, or prefer to do Barre in the basement. But sometimes, we DO tell gym owners to run a six-week challenge. We’re a mentorship practice, so we don’t have to stick to a script. Sometimes a gym simply needs some new faces. Sometimes the owner needs a short-term win, even if it’s not a good long-term strategy. And sometimes an owner would simply not worry about their marketing. Tommy Hackenbruck shared his six-week challenge (the New-You Challenge) on our podcast nearly two years ago. Many of the others are copies, so I’ll use NYC as an example. Here’s how to do it best, what to avoid, and what to focus on: First, your focus should be on the long tail. Online challenges are often good at generating leads. Most of these are cold leads–they’re uneducated, unqualified, but curious. It’s hard to convert them to long-term clients, in my experience. But the real value of the challenge is to start a conversation, not convert cold leads into sales. If a person clicks through the ad, reads the landing page, fills in the form…and then suddenly goes dark, it doesn’t mean they’re disinterested. It doesn’t mean they’re scared. It just means they can’t sign up right now. They might not see how your service can solve their problem. They might not yet know they HAVE a problem. Their credit ...
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Episode 94: Relationship Marketing

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The Fastest Way to 10x Your Business

I was visiting a new gym in Boston. The coach said, “Warm up with double-unders.” I’m okay at those, so I did 100 unbroken. Then I noticed people were staring. “You just broke the record!” one lady said. The others were still frozen. “What was the record?” I asked. “SEVEN!!!” she said, loudly. I love visiting new gyms. To a brand-new CrossFitter, I can pull off a bit of athleticism because I have a good skillset even if my fitness isn’t at its peak. A REAL CrossFit athlete can usually lap me on any given day. The point is that context matters. The fastest way to 10x your business is to have a really bad business, and then make it mediocre. It’s very, very hard to 10x a GOOD business, because it’s already doing the things that make it successful. TwoBrain grew by 300% this year–which is remarkable–but it was only our second year. Growing Catalyst, IgniteGym or another of my established companies 300% would be close to a miracle. Because they’re already very successful. In fact, a 20% growth in Catalyst would be a 200% growth in other gyms. Context matters. When you’re considering growth, start with what you NEED to earn first: Being stretched I decided good seed would be investing in a business mentor- Chris Cooper… curious and wondering how long it would take to start seeing some fruit, we jumped in. That first year 2016 with 2BB we made 200K that’s 110K more than the year before!! More than that my family slowly started getting their dad and husband back. My parents started getting their son back… my friends started getting their friend back. My team started getting the leader they needed and wanted. This year we have already well surpassed our last year revenue and still have 2 months to go. The best part is because of this group I am constantly challenged to do ...
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Constant Reinforcement of Value

Politicians who are trying to get elected talk about what they’re going to do. Politicians who are trying to STAY in power talk about what they’ve DONE. Over and over again. I don’t want to be a politician. But I want to be really good at keeping people engaged long-term. SO here’s the strategy:   Constantly reinforce the value of your service by reminding clients what they get with their membership. For example: “Strength workout AND aerobic workout today, built into a full hour of coaching!” (It seems obvious, doesn’t it? But your clients need to be reminded that they’re paying for coaching, not access.)   Another example: “We’ve programmed an easier day for tomorrow, because we want to optimize your recovery time!”   (Remind your clients that you have a long-term plan for their success–you’re not just randomly choosing workouts online, which they could do themselves.)   Too often, we aim our sales and marketing messages at NON-clients, and forget to remind our current clients why they love our service.   Simple, right? So why doesn’t anyone do it except politicians? A few reasons: We believe the value of our service is obvious (it’s not) We believe our clients know all the benefits they get from us (they don’t) We believe people make decisions and stick to them forever (uh, no.) Novelty bias: over time, things that once excited us become normalized.   I’m as guilty as anyone. I only remind them of gym upgrades before I’m about to raise rates. I only say “I care about you” when I’m about to make a change they might not like. I only buy new equipment when I feel like I HAVE to.   Here’s the strategy many TwoBrain gyms are now often using: Monday – reminder message to current clients Tuesday – benefits-based message to future clients Wednesday – client story Thursday – love letter Friday – bright spots.   ...
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Develop Your People (Slowly)

We’ve all been there. You hire a new, hungry staff member, ready to put in work and help you grow your business. You, being the tired, overworked gym owner you are, dream of freedom. It’s a win-win for both of you. At first, things go great. They take on many of the roles you once had to shoulder yourself. Revenue is up and it seems they can do no wrong. So you offer them more things to do, and they, being young and hungry, say yes. A few months later, things change. Members are complaining, some are leaving, revenue is down and your young, hungry staff member is showing up late. You broke them. Well, you helped break them. The point is, you both came into this relationship with good intentions, but took poor action. Don’t worry—you are not alone. I have done this many times in my business. You would think I would have learned by the fifth time. You would think I would have realized that I was doing something wrong, not them. Well, I’ve finally learned the crucial lesson: Move slowly. Like, really slowly. Avoid the temptation to dump everything on new staff when they start. I know it’s hard, but trust me. The Plan When a new person starts, give them one role. Set clear expectations, give them a contract and an evaluation form. Our Incubator and Growth clients go through this process with mentors. Give them one month to work in this role. Then evaluate them. How did they do? How do they feel? Happy? Comfortable? Overwhelmed? Exhausted? Don’t just gauge performance, gauge how they feel. If they do a good job AND are not feeling overwhelmed, extend their contract to three months and CONSIDER giving them one more opportunity. This could be additional tasks or one additional role. Then re-evaluate at the end of three months. Slowly but surely they will develop into an ...
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