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How To Overcome Your Fear of Sales

Picture a salesman.   What does he look like? Bad suit? Hair slicked back? Does his office have a big “Always Be Closing” poster in it? Is he trying to trick you?   That’s the image most of us carry around when it’s time to accept money for our services. Many gym owners would coach people for free if they could, and they squirm when they have to ask for money. So they give discounts to wriggle out of their responsibility, or they “forget” to ask people to pay. I’m guilty–or I was, until I better understood the lesson I’m about to share.   Want to listen to a podcast about this instead? Here’s Episode 75: Why You Suck At Sales.   First, the left-brain (logical) stuff: If you own a business, sales is your job. Your landlord won’t give you a discount if you don’t sell All the Facebook ads in the world won’t help you if you can’t say, “How do you want to pay?” Now, the right-brain (emotional) stuff: Your job as coach is to tell people what they need to do Your job as parent is to feed your kids The best thing you can do for your clients is to get them off “maybe”.   You probably know all that stuff, but if you don’t, you can stop reading now and go sell. But knowledge of what you SHOULD do is never the full answer; knowing how and why, and being held accountable–that’s how you change your behavior. That’s what a mentor is for.   Let me share this story about my new co-manager at the gym, Jamie.   Jamie helps people find the perfect car.   He loves his job. So he does both gym management and car matching.   Last Wednesday, he came to the Workshop for lunch. He showed up in a new white truck.   He said, “I was thinking about ...
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Good Debt and Bad Debt

In Two-Brain Business 2.0, I wrote:   “Good debt creates an asset. Bad debt creates a liability.”   I was talking about investment. But now I want to talk about the myth that you should avoid all debt, or make paying off your loans your top priority.   This myth is on heavy rotation among affiliate owners. I don’t recall Greg ever saying “Don’t go into debt” (but he might have)–his advice was to smart small, outgrow your space, and then get a bit bigger. This means minimizing what’s owed to other people, and it makes perfect sense.   I come from farmers who pay for everything in cash. They didn’t have debt; they thought borrowing money was an unnecessary risk. Many farmers would agree.   And so, when I found myself in a cash flow crisis in 2010, I spent a very tough few months. I went without sleep; I fought with my wife; I went to the gym when I didn’t have to because I didn’t want to miss any opportunity to make money. I cut staff costs. I even cut our own pay.   Then I got hit with the perfect financial storm: a tax bill I didn’t expect. A large refund to a client that I shouldn’t have given (but didn’t have any sort of policy to the alternative). And a huge power bill finally tipped the scales: I couldn’t afford to skip another paycheck, but I couldn’t pay the rent either.   I called the bank and asked to refinance my loan. I was ashamed. I was embarrassed. I felt like a failure.   She said, “Oh, you mean a cash flow loan? Yeah, everyone does that.”   Everyone does that.   Except the voice in my head.   I refinanced the balance on a couple of loans. I had two years left on each, but at the rate I was going, I wouldn’t have ...
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Episode 109: Greg Strauch

 
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The Kingmaker Equation

How do we measure business success?   For CrossFit coaches, measuring fitness is easy: it’s improved capacity across broad time and modal domains (the ten elements). Are you getting stronger, faster or more flexible? Your fitness is improving. But until Greg created a formal definition of fitness, we were unable to measure the effect of our training. It seems funny to say now, but until CrossFit, we were all selling a moving target.   Likewise, business success must be reduced to its core elements before it can be measured. The intangibles–helping our clients, saving lives, reducing body fat and associated health risks–these are the elements of coaching, not business. I’ll wait for someone else to make “good coaching” measurable, observable and repeatable in more than an empirical form.   My job is to make gyms profitable. And that means starting with a simple definition of success.   Your idea of success is different from mine. After 22 years of coaching, I’m no longer jumping for joy at the 5am class. But we can all agree that financial success is measured by profit, and lifestyle success is measured by choice: the freedom to choose how we spend our time.   With those two variables in mind, the master equation for success in any single business is this:     $ (profit) over T (time).   I’ve written extensively about valuing your time, moving to high-value roles in your business, and even the “retirement” point, where your business runs autonomously. There are many different variations of business success, but my role as mentor is to get each entrepreneur to their “Perfect day”. Let’s consider three sample cases. Each of these was recently on a call with me to discuss the path to better business.   Case #1: $1,000,000 gross revenue; 10% profit margin; 12-hour workday (plus Saturday) Case #2: $600,000 gross revenue; 25% profit margin; 12-hour workday (weekends off) Case #3: $300,000 ...
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The Monkey Trap

How do you trap a monkey?   First, you get a jar.   Then you put an apple in it. Choose an apple that will barely fit through the top of the jar.   Show the jar to a monkey. He’ll try and get the apple out.   When he grabs the apple, he won’t be able to pull his hand out, because it won’t fit. But he won’t let go of the apple, either, even if it means the loss of his freedom. If you’re the zookeeper (or the Man in the Yellow Hat), you walk over and pick up the monkey.   In other words, the monkey will refuse to give up his small prize even when he KNOWS he’s giving up something larger.   As founders, we get caught in our own monkey traps.   We think, “I only want committed people in my gym,” when we could have twice as many people paying more per visit if we accepted them.   We think, “I only want full-time coaches who want to make fitness their career” and miss out on two energetic, excited coaches who only want to work before their kids wake up.   We think, “I can’t raise my rates because I might anger my first members” instead of paying our families.   We base our prices on other local gyms. We jump to Facebook marketing instead of buying our neighbors a coffee. And we pay for rowers instead of mentorship, because that’s what we know. An apple in the hand is worth everything that might be, right?   What got you here might not get you there.   The ideas of 2015 aren’t the ideas that will make the gyms of 2020 (I published two books in 2015, and I’ve had better ideas since.)   What are you grasping–without data, without real reason–because it’s the apple you know?
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Episode 108: Affinity Marketing 2018

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