Why Most Businesses Are Just Houses Made of Cards The scientist Bertrand Russell once gave a public lecture on astronomy. He described how earth orbits the sun, and the forces holding our galaxy together. At the end of the lecture, a little old lady stood up in the back of the theater and said, “What you’ve just told us is rubbish. The world is a flat plate, resting on the back of a giant tortoise.” Russell asked, “What is the tortoise resting on?’ The old lady replied, “You’re very clever, sir. Very clever. But it’s turtles all the way down.” When a gym owner books a free call with me, I spend the first ten minutes asking questions. I want to know their story; I want to see if I can help them. And I want to find their bedrock. So I ask about their Perfect Day. I ask them to tell me the story of their business. I ask, “Who’s helping you with this?” But what I’m really trying to find is their foundation: the systems on which their business runs. When I discover a lack of systems, I want to know their goals. And if they can’t clearly state their goals–their giant, big WHY IN THE SKY–then I ask about their values. I’m looking for their foundation. Knowledge–in science, in myth, and in your business–requires a foundation of absolute truth. If I ask your staff, “Why do we open at 9am?” are they likely to say, “Because that’s the time we’ve always opened”? If so, and I asked, “Why have you always opened at that time?”, what answer would they give? “Well, that’s what time everyone opens on this street”? And if I asked, “Why does everyone on this street open at 9am?”–what answer would I get then? But if, to the first question, your staff answered, “We ...
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